Technical Support Engineer, Zero Trust Lisboa

Overview

Technical Support Engineer, Zero Trust — Lisbon, Portugal. You will work with customers on a variety of technical support issues and collaborate with the Technical Operations team responsible for running Cloudflare's global distributed network. This role will help you learn the inner workings of Cloudflare's technology and deepen your understanding of internet technologies.

Responsibilities

• Join to apply for the Technical Support Engineer, Zero Trust role at Cloudflare.
• Provide technical customer support across multiple channels and help customers resolve complex issues.
• Collaborate with the Technical Operations team to monitor and maintain Cloudflare’s global network.
• Assist customers in understanding and using Zero Trust, Access, Gateway, Tunnel, and related Cloudflare technologies.
• Learn and apply knowledge of DNS, networking, identity and access management protocols (SSO, SAML, OAuth, Federation, SCIM),
  - factor authentication mechanisms (TOTP, SMS, FIDO, U2F, Web
  Auth, Email, Push MFA), VPNs, and related tools.
• Troubleshoot and resolve tickets with a
  - first mindset and effective communication through various support channels.
• Proactively expand your technical skillset and stay current with Cloudflare products and best practices.

Qualifications

• Experience working in a
  - facing role as part of a team.
• Experience solving DNS and other
  - related problems.
• Understanding of how the Internet works.
• Experience with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM).
• Experience supporting and troubleshooting
  - factor mechanisms (TOTP, SMS, FIDO, U2F, Web
  Auth, Email, Push MFA).
• Experience configuring and troubleshooting VPNs.
• Experience in a support role with a track record of resolving tickets.
• Strong communication skills across support channels and a
  - first approach.
• Self-motivated and eager to expand existing skills.

What Makes Cloudflare Special

We’re a highly ambitious technology company with a soul. We are committed to protecting the free and open Internet and supporting a diverse and inclusive team. We encourage applications from all qualified individuals and provide reasonable accommodations during the application process as needed.

Available Location: Lisbon, Portugal

About The Role

Do you love solving complex problems and helping customers? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with customers on technical support issues and collaborate with the Technical Operations team that runs Cloudflare's global network. This role offers an opportunity to learn Cloudflare's technology and gain a deeper understanding of internet technologies.

Legal and Equal Opportunity

Cloudflare is proud to be an equal opportunity employer. We provide equal employment opportunities for all people and value diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require accommodations to apply, please contact us at hr@cloudflare.com or 101 Townsend St, San Francisco, CA 94107.