Technical Support for Digital Entertainment Industry (German Speaker)
As a Technical Support Agent, you will be responsible for addressing escalated customer inquiries, complaints, and issues related to products and services for a
- known entertainment brand. Your primary duties will involve investigating complex cases, providing timely resolutions, and ensuring customer satisfaction while adhering to company policies and standards.
Your responsibilities and impact as a Technical Support Agent will include:
- Addressing escalated customer inquiries, complaints, and technical issues related to products and services.
- Conducting thorough investigations into escalated cases, analyzing data, and identifying root causes for appropriate solutions.
- Communicating with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
- Making informed decisions based on company policies, product knowledge, and customer needs.
Skills, qualifications, and interests needed to succeed in this role:
- Native-level proficiency in German and a minimum C1 level of English.
- A valid Portuguese work permit (required).
- Living in or willing to relocate to Lisbon for an international career and life experience.
- Motivation and commitment to perform assigned tasks effectively.
- Excitement about intercultural communication and embracing the expatriate lifestyle.
What’s in it for you?
- Type of contract: Unfixed term contract, 30 days probation period.
- Working hours: Full-time (40h/week), Monday-Friday, 9:00-18:00.
- Salary conditions: 850€ gross per month + 50€ tech bonus + 200€ language bonus + 120€ performance bonus.
- Loyalty bonus of 300 euros every three months.
- Health insurance after 6 months.
- Paid professional training.
- Employee discounts.
- Fun and engaging
- wide initiatives. - Excellent work culture.
For international candidates:
- Reimbursement of initial flight expenses after 3 months.
- Up to 400 euros per month for accommodation for 4 months (reimbursed during this period).
- Accommodation support tailored to your needs and budget, including assistance with temporary and permanent housing.
Your Future Company:
Your future company is a global leader in the BPO industry with 170, 000 employees worldwide. You will be part of a team behind the best experiences for over 750 of the world’s leading and
- first brands. Their innovative solutions, technology, and expertise are designed to support operational needs and deliver seamless customer experiences in critical moments.
What to expect from living in Lisbon?
- A colorful city view and rich cultural history.
- Pros of living in a European capital on a budget.
- Delicious Portuguese cuisine and famous cafe culture.
- Friendly people, good vibes, and a lively urban life.
- Warm climate
- round and sunny beaches by the Atlantic. - A large English-speaking community and an international environment.
- Informações detalhadas sobre a oferta de emprego
Empresa: Blu Selection Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 9. 7. 2025
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