Technical Support for Digital Entertainment Industry (German Speaker) Lisboa

Technical Support for Digital Entertainment Industry (German Speaker)
Lisboa
Lisboa, Lisboa, Portugal

As a Technical Support Agent, you will be responsible for addressing escalated customer inquiries, complaints, and issues related to products and services for a
- known entertainment brand. Your primary duties will involve investigating complex cases, providing timely resolutions, and ensuring customer satisfaction while adhering to company policies and standards.

Your responsibilities and impact as a Technical Support Agent will include:

1. Addressing escalated customer inquiries, complaints, and technical issues related to products and services.
2. Conducting thorough investigations into escalated cases, analyzing data, and identifying root causes for appropriate solutions.
3. Communicating with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
4. Making informed decisions based on company policies, product knowledge, and customer needs.

Skills, qualifications, and interests needed to succeed in this role:

• Native-level proficiency in German and a minimum C1 level of English.
• A valid Portuguese work permit (required).
• Living in or willing to relocate to Lisbon for an international career and life experience.
• Motivation and commitment to perform assigned tasks effectively.
• Excitement about intercultural communication and embracing the expatriate lifestyle.

What’s in it for you?

• Type of contract: Unfixed term contract, 30 days probation period.
• Working hours: Full-time (40h/week), Monday-Friday, 9:00-18:00.
• Salary conditions: 850€ gross per month + 50€ tech bonus + 200€ language bonus + 120€ performance bonus.
• Loyalty bonus of 300 euros every three months.
• Health insurance after 6 months.
• Paid professional training.
• Employee discounts.
• Fun and engaging
  - wide initiatives.
• Excellent work culture.

For international candidates:

• Reimbursement of initial flight expenses after 3 months.
• Up to 400 euros per month for accommodation for 4 months (reimbursed during this period).
• Accommodation support tailored to your needs and budget, including assistance with temporary and permanent housing.

Your Future Company:

Your future company is a global leader in the BPO industry with 170, 000 employees worldwide. You will be part of a team behind the best experiences for over 750 of the world’s leading and
- first brands. Their innovative solutions, technology, and expertise are designed to support operational needs and deliver seamless customer experiences in critical moments.

What to expect from living in Lisbon?

• A colorful city view and rich cultural history.
• Pros of living in a European capital on a budget.
• Delicious Portuguese cuisine and famous cafe culture.
• Friendly people, good vibes, and a lively urban life.
• Warm climate
  - round and sunny beaches by the Atlantic.
• A large English-speaking community and an international environment.