Technical Support for Smart Home Devices - German Speaker - Lisbon Lisboa

Technical Support for Smart Home Devices - German Speaker - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Are you passionate about technology and customer service? Represent the world’s biggest search engine and provide
- quality support for smart home devices while enjoying an international career in Lisbon.

Your responsibilities Respond to inbound customer requests and document case details

Assist users with
- sales questions, general inquiries, and technical issues

Provide support through phone, email, chat, and social media channels

Adapt the brand’s voice and tone across all communication platforms

Ensure customer satisfaction with professional and friendly interactions

Collaborate with a multicultural team in a dynamic environment

Your profile Native German speaker with good English skills

Strong communication and customer service orientation

Motivated, reliable, and committed to excellence

Team player open to intercultural collaboration

Sales or commercial background is a plus

Experience in customer service or credit recovery is an advantage

Conditions and benefits Contract : Permanent (CDI) with a 3-month trial period

Working hours : Monday to Sunday, rotating shifts 8:00–17:00

Salary package :

1, 100 € gross/month (paid 14x)

Up to 200 € monthly performance bonuses

Meal vouchers of 7. 23 € per workday

Partial reimbursement of transportation costs

Private health insurance and dental plan after 6 months

Relocation support :

Reimbursement up to 400 € for initial flight after 6 months

12 months of shared flat accommodation provided by the company (rental fee applies)

Extras : Fully paid training, career development, and opportunities to work with global brands

Your future company Founded by two French entrepreneurs in 2000, the company has grown into a global leader in customer experience solutions. With over 75, 000 multilingual employees in 50+ countries , they partner with leading international brands and are now expanding their Lisbon hub.