Technical Support Manager

Join to apply for the Technical Support Manager role at Bloq. it.

At Bloq. it, we’ve created the world’s leading smart locker solution. We solve online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We’re rapidly expanding, having grown 1000% for three consecutive years, and are now the
- growing smart locker company in the world.

What You’ll Be Doing

• Lead a team of Technical Support Specialists, ensuring swift resolution or escalation of all issues.
• Act as the primary technical point of contact for customers, bridging client needs with engineering teams.
• Serve as a Product & Service Expert, identifying training needs, documentation gaps, and process improvement opportunities.
• Develop and refine processes to streamline services, ensuring scalability and efficiency.
• Work with the Monitoring Specialist to define KPIs, set up alerts, and track potential issues across the locker network.
• Analyze recurrent issues, evaluate their impacts, and provide feedback insights.
• Oversee complex investigations in partnership with Product and Engineering teams.

What You’ll Bring To The Table

• 5+ years of experience in a technical role, such as Support Engineer, Implementation Manager, Solutions Engineer, or a related field.
• Strong technical expertise, with a proven ability to understand and explain complex systems, including APIs, system integrations, and cloud infrastructures.
• Proven ability to work in customer‑facing roles, with excellent communication and problem‑solving skills.
• Demonstrated expertise in creating and improving processes from scratch.
• Capability to work collaboratively with cross‑functional teams.
• Strong problem‑solving skills and proficiency in managing multiple priorities in a fast‑paced environment.
• Exceptional communication and interpersonal skills.
• Fluent in English and Portuguese (written and spoken).

It Would Be Great If You Would Also Have

• Experience with Io
  T, AWS, ticketing, Mongo
  DB, Python, and Java
  Script.

Why join us?

• The opportunity to drive efficient issue resolution, proactive monitoring, and continuous process improvements in a fast‑paced environment.
• A dynamic culture of innovation, collaboration, and continuous learning.
• Competitive salary and flexible benefits tailored to your experience and skills.
• Eligibility for performance‑based bonus tied to your results.
• Remote‑friendly policy and flexible hours to maintain work‑life balance.
• Portuguese health insurance.
• Unlimited days off (subject to manager approval).

Ready to join the revolution? Explore our end‑to‑end smart locker solutions and help us redefine the future of logistics.