Technical Support - social media (M/F/X) Porto

Technical Support - social media (M/F/X)
Porto
Porto, Porto District, Portugal

Would you like to join one of the coolest social media platforms in the world?

We are looking for Spanish fluent candidates in Porto, to become part of a joyful team !

Provide timely and
- quality support. This scope covers the clear and operational framework that drives our support performance, ensuring agile, efficient, and
- quality customer interactions.

Key Responsibilities:

Handle incoming support inquiries– via email and chat – with efficiency and accuracy.

Adhere to standard operating procedures (SOPs) to resolve issues and escalate complex cases as necessary.

Maintain adherence to established service level agreements (SLAs) and quality standards.

Participate in regular training, coaching, and performance reviews to continuously improve service quality.

Spanish fluent candidates living in the city of Porto (Spanish level native/C2 minimum)

Good English skills (B2)

Availability to work
- site in the city center of Porto (not possible to work remotely)

Great attention to detail and work ethics

Good communication skills and attention to the guidelines

Team player spirit

What will you get in return?

- Work in a
- national company in a project with the world's most trendy and popular social media

- Base salary of 900€ gross x 14 months

- Meal allowance of 7, 63/day

-Monday to Sunday: TBC (Initially one morning shift, in the future rotative shifts 24/7)

Days off: 2 rotative days