Technical Support Specialist - Customer Service (m/w/d) with German language knowledge Porto

Technical Support Specialist - Customer Service (m/w/d) with German language knowledge
Porto
Porto, Porto District, Portugal

Technical Support Specialist - Customer Service (m/w/d) with German language knowledge

Join to apply for the Technical Support Specialist - Customer Service (m/w/d) with German language knowledge role at FARO Technologies.

FARO is an imaging company — and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. From the start, we have helped our customers make better decisions — faster and more accurately than anyone else in the industry.

We work with the largest companies on the planet to provide solutions that help them overcome industry challenges. In aerospace and automotive, we collaborate with Space
X, NASA, Tesla, and Volvo. In construction, we work with major builders on innovative projects. For public safety, our forensics tools assist in crime scene documentation, similar to scenes on CSI and in movies.

Learn more about FARO here. We believe that if it can be dreamed, it can also be measured. And if it can be measured, it can also be realized.

We are seeking a Technical Support Specialist - Customer Service (m/w/d) with German language knowledge, based in Porto, Portugal.

How you will make a difference @ FARO

• Respond to customer inquiries related to hardware and software products.
• Provide service, support, troubleshooting, and solutions following guidelines.
• Coordinate between technical repair and customers, providing quotes and repair details.
• Manage incidents, product defects, software licenses, and case escalations.
• Maintain detailed records of support incidents and customer interactions.
• Collaborate with support teams to ensure excellent customer experience.

This position requires

• A
  - oriented mindset
• Strong communication skills
• Fluency in German and English; Italian and other European languages are a plus.
• Commercial or technical education (apprenticeship)
• Experience in a
  - oriented environment

FARO offers

• Permanent employment contract
• Meal allowance of 8. 32€ per day
• Comprehensive health insurance for you and your spouse
• 22 days of paid vacation
• Flexible working hours
• Office perks like free drinks and fruit
• Office with panoramic views and nearby amenities
• On-site coffee shop

Inclusive

FARO values diversity and encourages different perspectives to foster innovation. We are committed to respect, collaboration, and open communication among all employees.

Join us and be part of a dynamic organization that values quality, leadership, teamwork, honesty, and openness.

Additional details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Industrial Machinery Manufacturing

This job is active and accepting applications.