Technical Support Specialist - Dutch Speaker Lisboa

Technical Support Specialist - Dutch Speaker
Lisboa
Lisboa, Lisboa, Portugal

Technical Support Specialist - Dutch Speaker

We are seeking a Customer Support Specialist to join our team and assist customers of a
- known client. Your responsibilities will include handling inquiries related to product features, technical issues, and general questions. The goal is to provide
- quality customer service and resolve requests concerning
- commerce, software, hardware, and wireless connectivity issues. You will also document interactions and ensure data accuracy within our system.

Key Responsibilities

1. Respond to customer requests via phone, email, chat, social media, and messaging channels.
2. Provide
   - sales assistance, general inquiries, and technical support.
3. Maintain a consistent brand voice in all interactions.
4. Escalate complex issues to higher support tiers as needed.
5. Collaborate with technicians to resolve help tickets efficiently.
6. Manage individual ticket queues and follow management guidance.
7. Review and provide feedback on help content.

Work Schedule

• Monday to Friday: 08:00 AM to 08:00 PM (Rotational shifts)
• Saturday and Sunday: 08:00 AM to 05:00 PM
• Days Off: 2 days rotational

Requirements

• Fluency in Dutch (C1 level or higher) and at least B2 level English.
• Strong communication skills and a passion for helping others.
• Ability to thrive in a dynamic work environment and willingness to receive feedback.

Offer

• Salary: 1414€ per month
• Performance Bonus: Up to 120€ per month

Note: Applying indicates GDPR consent to Talent
Trail, with potential sharing of your CV with the client for recruitment purposes.