Technical Support Specialist (French + English)

Technical Customer Support Specialist (French + English)

Location: Oriente, Lisbon

Contract Type: 6-Month CDD (Fixed-Term Contract)

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments and want to work for a global leader in the Search Engine industry? Join our team as a Technical Customer Support Specialist and become the
- to expert for resolving customer queries through voice, email, and chat.

Why Join Us?

We offer a competitive compensation package, continuous learning opportunities, and the chance to work in a collaborative environment where your contributions make a difference.

Whats in it for you?

Salary & Benefits

• Monthly Base Salary: 900 EUR gross
• Annual Base Salary (including 2 extra month salaries): 12, 600EUR
• Complexity bonus: 120EUR per month (1, 440EUR /year)
• Performance Bonus: 90EUR /month, (1, 080/EUR year)
• Meal Allowance (net): 7. 23 EUR /day (1, 908. 72 EUR /year)
• Transport Allowance: 20EUR /month (240 EUR /year)
• Health Insurance: Provided from day 1 (free after 6 months)
• Total Possible Gross Annual Income: 16, 118. 72 EUR plus a performance bonus of 1, 080 EUR /year

Work Schedule

• Hours: Monday to Friday, 08:00-20:00 (rotational shifts)
• Weekends: Saturday and Sunday, 08:00-17:00
• Days Off: 2 rotational days per week

Key Responsibilities

• Assist customers through phone, email, and chat regarding their orders, subscriptions, and invoices.
• Deliver a superior customer experience, ensuring all queries are resolved with
  - quality service.
• Monitor and follow up on customer issues until fully resolved, adhering to agreed deadlines.
• Collaborate with internal departments to ensure seamless resolution of customer requests.

What You'll Need to Succeed

• Language Skills: Native French with excellent formal speech and strong writing skills; English proficiency at a B2 level.
• Experience: Previous Customer Service experience is mandatory.
• Skills:
  • Strong interpersonal, writing, and communication abilities.
  • Problem-solving mindset with great attention to detail.
  • Proficiency in using customer support tools and communication platforms.
  • Comfortable working in a
    - paced,
    - savvy environment.

Start Date: 20/Nov/25

Hiring Process

1. Application Review
2. Language Assessment
3. Interviews (French) with the Client