Technical Support Specialist in German (M/F/X) Lisboa

Technical Support Specialist in German (M/F/X)
Lisboa
Lisboa, Lisboa, Portugal

Are you a tech enthusiast with a knack for
- solving and fluent German? Do you thrive on helping others navigate the digital world? If you're ready to turn your passion into a rewarding career, we have an exciting opportunity for you!

Imagine being part of a team that supports users of one of the world's leading Search Engine Platforms. You'll be the
- to expert, providing technical assistance and valuable feedback to enhance their online experience. Join us and contribute to a project that impacts millions of users globally!

Key Responsibilities:

• Respond to customer requests via phone, email, chat, social media, and messaging channels.
• Provide
  - sales information, general inquiries, and
  - depth technical support.
• Maintain a consistent and professional brand voice in all interactions, both private and public.
• Escalate complex issues to higher support tiers for timely resolution.
• Collaborate with technicians to resolve help tickets efficiently.
• Manage an individual ticket queue and follow management direction to ensure timely resolutions.
• Work flexible hours, including evenings, weekends, and holidays, to meet customer needs.
• Review and provide feedback on help content to enhance user understanding.

What We’re Looking For:

• Proficient in German and English, both oral and written (essential).
• Previous experience in a call center environment (preferred).
• High school diploma or equivalent; higher education degree (a plus).
• Knowledge of technical troubleshooting methods (a bonus).
• Strong ability to diagnose and resolve technical issues.
• Excellent verbal and written communication skills.
• A passion for providing exceptional customer service.
• Ability to work in a
  - paced environment and adapt to changing priorities.

What We Offer:

• 6-month working contract (renewable).
• Base salary of €1100/month.
• Complexity Bonus of €135/month.
• Performance bonus up to €120/month.
• Flexible Schedule: Monday to Friday – 08:00 AM to 08:00 PM (Rotational), Saturday and Sunday – 08:00 AM to 05:00 PM.
• Days Off: 2 rotational days per week.
• Location: Lisbon.
• Growth Opportunities: Opportunity to enhance your technical skills and advance your career.

If you're a German-speaking tech enthusiast ready to make a difference, apply now! Your next exciting challenge awaits!