Technical Support Specialist Level 1 - Lisboa

Job Title: Technical Support Specialist Level 1, Lisbon

Location: Lisbon, Portugal

Job Category: Other

EU work permit required: Yes

Job Reference: beda088f37fb

Job Views: 5

Posted: 13. 07. 2025

Expiry Date: 27. 08. 2025

Responsibilities:
Deliver content to end users, meeting SLA and KPI requirements.
Provide Level 1 support via phone, email, or tickets, logging requests and updating customers.
Analyze data to identify root causes of issues and resolve remotely using diagnostic tools.
Maintain system capabilities through testing and troubleshooting.
Assist customers via
- sharing to set up and operate systems.
Promote
- service and knowledge base resources.
Configure security and access permissions.
Collaborate with Level 2 and Product Teams on escalated issues.
Log and escalate calls to third parties as needed, maintaining communication.
Onboard new team members and provide training.

Strong analytical and troubleshooting skills, with multitasking ability.
Excellent customer service and communication skills, adaptable to customer needs.
Self-motivated with a strong work ethic.
Organized and able to work efficiently in a
- paced environment.
Target-oriented with ability to meet SLAs.
Basic technical knowledge in networking (TCP/IP, Switching, Routing).
Experience in remote or
- site support, collaborating with customers and teams.
Experience in network operations or field support.
Familiarity with production environments and hardware configuration is a plus.

Excellent teamwork and learning attitude.
Experience managing service and operational agreements with strong customer focus.
Proficiency in English and German; additional languages are a plus.
Ability to support both technical and
- technical customers.
Network vendor certifications (e. g. , Aruba, Cisco) preferred.
Science/IT degree or equivalent preferred.
Willingness to work
- office and cover 24/7 shifts, including weekends and holidays.

Planet offers a hybrid work model, with three days in the office weekly. Reasonable accommodations are available to support role performance.

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