Technical Support Specialist Matosinhos

Technical Support Specialist
Matosinhos
Matosinhos, Porto District, Portugal

WHO YOU ARE
As a Technical Support Specialist, you will provide second level IT technical support to your assigned store, other IKEA locations, units, and INGKA Shopping Centers, working closely with the Service Operations team. Responsibilities include supporting routine service desk operations, handling
- critical incidents, and assisting with local, national, and global projects.

Essential Competencies Required:
Knowledge of IT platforms, equipment, and applications
Communication skills in English and Portuguese, both written and spoken
Time management and prioritization abilities
Flexible and logical approach to tasks
Problem-solving skills and ability to adopt alternative strategies
Previous experience in IT support roles
Experience with:
Application troubleshooting (Office 365, Windows 10/11, Android, i
OS)
Hardware troubleshooting (desktops, laptops, telephony, printers)
Hardware life cycle management
Basic networking concepts (data centres, network cabinets, cabling, switches, routers, subnets, VLANs)
Cyber security awareness (data privacy, phishing, user access management)
Remote support for colleagues
Providing IT support for meeting rooms and events
Familiarity with working under agreed SLAs and KPIs
Ability to manage relationships and requests with external providers
IT certifications and training are beneficial but not mandatory
Availability for 24/7
- call duty on a weekly rotation basis and availability to travel when and if needed.

A DAY IN YOUR LIFE WITH US
Resolve Service
Now tickets promptly
Manage Windows 10/11 workstations
Set up computers, printers, tablets, Android/i
OS devices
Install and deploy applications
Administer users and computers in Active Directory
Patch networks for end devices
Support network and system migrations or updates locally in and out of business hours when required
Replace hardware parts for laptops, desktops, and printers

When assigned to projects, whether
- time or
- time, assume responsibility for meeting the required deliverables set by the project and its stakeholders.

You will work closely with the first level IT Service Desk team, handling software and hardware incidents, service requests, and ticket management. Key duties include direct ownership of tickets, regular updates, maintaining a high rate of
- contact resolutions, communicating proactively with coworkers, escalating unresolved issues, following procedures, and continuously developing technical skills.

ABOUT THIS WORK AREA
Serve as the local IT business partner for IKEA your unit and country, ensuring a high standard level of support. The role supports effective IT processes by maintaining, developing, and supporting reliable systems, contributing to IKEA’s growth and improving life at home for customers.


This position is
- time, you will work 40 hours per week, Monday to Friday, 9am to 6pm. Some tasks can only be done at night whilst the store is closed, so occasional night shifts may be necessary.
The home store location will be Matosinhos, with travel Braga or other IKEA units. Some overnight stays may be required. Someone who has a driver's license and owns transport would be preferred for this role.

To help us get to know you better, please include an
-
- date version of your CV and a cover letter in your application.
Successfully shortlisted candidates will be invited to a virtual interview with the hiring team.

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