Technical Support Specialist (Swedish/Danish/Finnish/Norwegian) Lisboa

Technical Support Specialist (Swedish/Danish/Finnish/Norwegian)
Lisboa
Lisboa, Lisboa, Portugal

Technical Support Specialist (Swedish/Danish/Finnish/Norwegian)

Join us as a Technical Support Specialist (Swedish/Danish/Finnish/Norwegian) at CLUSTER Outsourcing Services Limited.

About the Role

• Provide exceptional technical support for product, hardware, or software issues, including troubleshooting and managing repair requests.
• Communicate professionally with customers via email, phone, chat, and other channels.
• Acknowledge and resolve customer complaints to improve satisfaction.
• Record requests, orders, and tickets accurately within designated timeframes.
• Maintain respectful and
  - compliant communication internally and externally.
• Offer feedback to improve processes and actively contribute to solutions.

Requirements

• Excellent communication skills and teamwork ability.
• Positive attitude and
  - focused approach.
• Ability to work independently and proactively.
• Organized, reliable, and trustworthy with high ethical standards.
• High school diploma or higher.
• Over 2 years of Customer or Technical Support experience.
• Fluent in Swedish, Danish, Finnish, or Norwegian at C2 level.
• English proficiency at B2 level.

What We Offer

• Paid onboarding and training.
• Career development opportunities.
• Diverse and inclusive work environment.
• Team-building activities.
• Competitive salary plus transportation allowance and performance bonuses.
• All necessary equipment provided.
• Private medical insurance after probation.
• Location: Lisbon (on-site).
• Contract: Permanent,
  - time.
• Start: Multiple hiring rounds.

Additional Details

• Seniority level: Not applicable.
• Industry: Outsourcing and Offshoring Consulting.