Technical Support Specialist with German

Technical Support Specialist with German

Location: Lisbon

Contract type: Full-time

About the role

We are looking for a Customer Technical Support Specialist fluent in German to join our international team in Lisbon. You will be the main point of contact for our German-speaking customers, providing professional technical assistance and ensuring a high level of customer satisfaction.

Key responsibilities

• Customer support: Handle calls and emails, assisting customers in resolving technical issues.
• Problem-solving: Use your technical understanding and analytical mindset to deliver quick and effective solutions.
• Data entry: Ensure accuracy and attention to detail when inputting data into internal systems.
• Relationship building: Develop and maintain trustworthy,
  - term relationships with customers through professional and empathetic communication.

Requirements

• Fluency in German – you will be communicating directly with German-speaking customers.
• English (B2 level) – for internal communication and training.
• Strong communication skills, openness, and a
  - oriented attitude.
• Willingness to learn and grow – we value curiosity and continuous development.

Offer

• Stable,
  - time employment contract
• Fully paid 5-week training program, combining
  - on learning with mentor support.
• Comprehensive benefits package, including:
  • Private medical care (Lux
    Med)
  • My
    Benefit cafeteria program
  • Life insurance
  • Language training opportunities
  • Career growth opportunities – we recognize your achievements and provide clear paths for professional advancement.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Customer Service

Industries

• Telecommunications