Technical Support Specialist with German Lisboa

Overview

Technical Support Specialist with German at Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and
- free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software to drive loyalty, increase revenue, and save time. Founded over 35 years ago and headquartered in London, Planet has more than 2, 500 employees across six continents serving customers in more than 120 markets.

Role overview

As a Support & Software Consultant (m/f/d), you will be the first point of contact for our customers, assisting them via phone or email with technical inquiries and issues. You will independently analyze and resolve problems while advising customers on how to use our software optimally and efficiently. After an onboarding phase, you will take over customer consulting, installation, and training to ensure seamless integration of our hotel software into daily operations.

What you will do

• Technical support and consulting for customers and business partners via phone, email, or the ticketing system.
• Detailed documentation of all work steps and solution processes in accordance with internal standards and guidelines.
• Maintenance and updating of the ticketing system and internal knowledge database to optimize support processes.
• Planning and conducting user training sessions, online and
  - site, to ensure customers can use the software effectively.
• Enhancing and maintaining customer satisfaction by providing tailored solutions and
  - class service.
• Active collaboration within the team and close coordination with other departments to continuously improve the software and services.
• Taking on shift and weekend duties to ensure reliable customer support.

Who you are

• Successfully completed training or a degree in hospitality, tourism management, IT, or a related field (preferred).
• Experience in the hotel industry or solid knowledge of the hospitality sector to better understand customer needs.
• Strong computer skills and a keen interest in IT topics, particularly hotel software and digital solutions.
• Experience with protel hotel software is an advantage, as well as knowledge of other common PMS, booking, or POS systems in the hospitality industry.
• Eloquent and confident communication skills, with the ability to maintain a friendly and professional tone even in stressful situations.
• Strong customer orientation and a commitment to delivering
  - class service and tailored solutions.
• Fluent German and English skills (spoken and written) to communicate professionally with national and international customers.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment decisions are based on qualifications, merit, and business need. We offer a hybrid work model with three days a week in the office. Reasonable accommodations may be made to allow an individual to perform the essential functions of this role successfully.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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