Technical Support Specialist with German Porto

Technical Support Specialist with German
Porto
Porto, Porto District, Portugal

Technical Support Specialist with German page is loaded## Technical Support Specialist with Germanlocations: Porto - Portugaltime type: Full timeposted on: Posted Todayjob requisition id: JR10515**About Planet**Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and
- free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2, 500 employees located across six continents serving our customers in more than 120 markets. **Role overview**As a Support & Software Consultant (m/f/d), you will be the first point of contact for our customers, assisting them via phone or email withtechnical inquiries and any issues that arise. You will independently analyze and resolve problems while advising our customers on how to useour software optimally and efficiently. After an intensive onboarding phase, you will take over customer consulting, installation, and training, ensuring that they can seamlessly integrate our hotel software into their daily operations. **What you will do:**● Technical support and consulting for customers and business partners via phone, email, or the ticketing system. ● Detailed documentation of all work steps and solution processes in accordance with internal standards and guidelines. ● Maintenance and updating of the ticketing system and internal knowledge database to optimize support processes. ● Planning and conducting user training sessions, both online and
- site, to ensure customers can use the software effectively. ● Enhancing and maintaining customer satisfaction by providing tailored solutions and
- class service. ● Active collaboration within the team and close coordination with other departments to continuously improve the software and services. ● Taking on shift and weekend duties to ensure reliable customer support**Who you are:**● Successfully completed training or a degree in hospitality, tourism management, IT, or a related field (preferred). ● Experience in the hotel industry or solid knowledge of the hospitality sector to better understand customer needs. ● Strong computer skills and a keen interest in IT topics, particularly hotel software and digital solutions. ● Experience with protel hotel software is an advantage, as well as knowledge of other common PMS, booking, or POS systems in thehospitality industry. ● Eloquent and confident communication skills, with the ability to maintain a friendly and professional tone even in stressful situations. ● Strong customer orientation and a commitment to delivering
- class service and tailored solutions. ● Fluent German and English skills (spoken and written) to communicate professionally with national and international customers. **Why Planet**Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers
- good connected commerce. **We would love to hear from you – Apply now**. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. [](blob:https://planet. wd3. myworkdayjobs.com/64b0bdf0-3419-4d87-9660-84bd8e3a1f9f)0:00 / 1:26**Company Background**Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3, 000 expert employees located across six continents we serve customers in over 120 markets.

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