Technical Support with Danish in Lisbon

Location: Lisbon. Workload: Full‑time.

Position Overview

We are looking for Danish‑speaking Technical Support Agents to join a growing support team. This role involves delivering technical assistance to users of a global technology platform. The ideal candidate is tech‑savvy, sales‑oriented, and fluent in Danish and English.

Main Responsibilities

• Provide technical support to users via chat, phone, and email.
• Guide customers through technical troubleshooting, setup, and feature navigation.
• Offer pre‑ and post‑sales technical support to help users maximize platform benefits.
• Handle inquiries about software bugs, system performance, and functionality.
• Escalate unresolved issues to higher‑tier support when necessary.
• Document all interactions and resolutions in the system.
• Ensure timely, clear, and customer‑focused communication.

Candidate Profile

• Fluency in Danish and English (mandatory).
• Tech‑savvy with the ability to learn new systems and tools quickly.
• Customer‑oriented mindset with strong problem‑solving abilities.
• Prior experience in technical support is highly valued but not required.

Compensation & Benefits Package

• Basic Salary: EUR 1, 500. 00 gross per month.
• Performance Bonus (up to): EUR 500. 00 per month.
• Meal Allowance of EUR 7. 23 per day worked.
• Full training provided and paid. Bonuses and allowances vary based on attendance and performance.

Why Apply?

• Join a fast‑growing and reputable company in the customer experience space.
• Support a global tech brand with a dynamic and collaborative team.
• Receive extensive training and real opportunities for career growth.
• Enjoy a competitive salary and attractive benefits package.

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