Technical Team Lead

Manager, Technical Account Management – Lisbon, Portugal

E-Frontiers is looking for a TAM Team Lead for a global tech company. This is a unique opportunity to lead a high‑performing team, act as a senior technical advisor, and make a real impact in a fast‑paced, international environment.

At E-Frontiers, we help tech companies hire top talent and support professionals in finding opportunities that accelerate their careers. We work with product companies and scale‑ups across Europe, offering transparent, candidate‑focused recruitment processes.

What You'll Do

• Lead, mentor, and grow a diverse team of Technical Account Managers (TAMs).
• Act as a trusted technical advisor for key client accounts.
• Guide clients through onboarding, implementation, and optimisation.
• Troubleshoot complex issues and ensure clients maximise value.
• Collaborate with Product and Engineering teams to improve outcomes.
• Set team goals, track KPIs, and drive process improvements.

What You Bring

• 2+ years of people‑leadership experience.
• Client‑facing experience in Saa
  S or digital marketing.
• Strong project‑management skills managing multiple accounts.
• Excellent communication skills across technical and non‑technical audiences.
• Customer‑first mindset and problem‑solving skills.

Nice‑to‑Haves

• Experience managing European accounts.
• Experience building teams from scratch.
• Experience in a Saa
  S organisation.

Why You'll Love It

• Hybrid/flexible work options
• Well‑being programmes, vacation, and work‑life balance support
• Career growth in a global, innovative company

Location: Lisbon, Portugal (hybrid)

Travel: Up to 40%

Ready to take the next step? Apply now with E-Frontiers!

Key Responsibilities

1. Autonomous Team Leadership & Management (Minimal Guidance Focus)

Take full ownership of the team’s daily operations and outcomes with minimal supervision. Lead a remote team of 15–20 customer service/account support representatives across multiple countries. Act as the primary decision‑maker for operational queries, frontline issues, and partner‑related escalations.

Performance Accountability

Independently monitor, track and analyse team KPIs including CSAT, response time, resolution rate, quality scores, churn indicators, order volume and partner satisfaction. Develop data‑driven action plans to continuously improve team results.

Resource Management

Manage remote team scheduling, shift coverage and workload distribution to ensure optimal productivity across time zones. Maintain consistent performance and service availability without needing constant oversight.

Reporting & Insights

Prepare and present routine performance reports to management. Highlight risks, opportunities, trends and cross‑functional insights, while proposing clear solutions and recommendations.

Strategic Alignment

Collaborate with leadership to ensure team goals align with broader business objectives, supporting roadmap and strategy discussions that impact customer and partner experience.

2. Process Agility & Change Management

Process Implementation

Quickly absorb new processes, policies, product updates and technical changes. Ensure flawless execution across a globally distributed team with minimal ramp‑up.

Training & Communication

Act as the primary change agent by converting new processes or product updates into clear, actionable guidelines, training modules and communication briefs for the team.

Feedback Loop

Proactively collect feedback from representatives and partners, identify friction points in workflows and provide improvement suggestions to leadership and relevant cross‑functional teams (Sales, Marketing, Product).

Cross‑Functional Collaboration

Work closely with Sales, Marketing and Product teams to streamline communication, improve processes and drive a seamless customer/partner experience end‑to‑end.

Tracking & Documentation Ownership

Own the lifecycle of all process documentation, including SOPs, knowledge base articles and tool guides. Ensure immediate and accurate updates after any process or system change.

3. Coaching, Development & Quality Assurance

Coaching & Mentoring

Lead, coach and develop representatives and account managers through structured 1:1s, performance reviews and calibration sessions. Provide targeted feedback to grow skills, reduce churn and improve partner and customer outcomes.

Quality Oversight

Conduct ticket audits, call reviews and account interaction assessments to ensure adherence to quality standards and evolving processes.

Serve as the primary point of contact for complex or escalated customer/partner issues, ensuring fast, effective resolution while using these incidents as learning opportunities for the team.

Language Requirement: Portuguese and English

Required Qualifications and Skills

Experience & Capabilities

• 3+ years relevant experience
• Autonomy: Proven experience leading remote or distributed teams with strong independent decision‑making abilities.
• Leadership: Demonstrated ability to coach, develop and elevate performance of customer service or account management teams.
• Adaptability: Strong track record of leading teams through organisational change, new product rollouts, and evolving service models.
• Technical Acumen: Proficiency with CRM platforms (Salesforce, Zendesk, Hub
  Spot, or similar) and customer support tools used for workflow, performance and reporting.
• Analytical Skills: Ability to interpret and act on performance data, identify trends, recommend improvements and implement strategic initiatives.
• Communication: Excellent written and verbal communication skills, with the ability to simplify complex policies or product details.
• Ownership Mindset: Highly proactive, resourceful, and accountable with a strong bias for action and continuous improvement.

Preferred Qualifications

• Experience managing teams in fast‑scaling or rapidly evolving industries.
• Familiarity with process improvement methodologies (Lean, Six Sigma, Kaizen).
• Experience in account management functions involving partner satisfaction, churn reduction or relationship management.
• Background in coaching methodologies and performance calibration tools.

CSA Design Lead

PE Global are delighted to be working with our client who are Europe’s only dedicated data centre delivery partner, offering full turnkey solutions from design through to construction and commissioning. Headquartered in Dublin, we deliver projects across Europe and have become the most trusted name in our sector.

We are now seeking an experienced Design Lead to join our team on a major Data Centre project. In this role, you will lead the design engineering function and coordinate multidisciplinary design submissions. This position requires strong leadership and technical capability, with a proven record of managing complex design processes on large‑scale construction projects.

This is a full‑time, permanent position offering a shift‑rotational roster schedule with all flights, accommodation, transport all completely covered and included, along with a weekly net subsistence income. Not permanent relocation.

Please note there is no visa sponsorship or relocation assistance on offer.

Key Responsibilities

• Lead engagement with the client’s design team for project‑wide design and services coordination.
• Manage in‑house design team and external consultants to ensure timely design progression in line with construction schedules.
• Plan and lead design and engineering workshops, resolving design issues ahead of site activities.
• Oversee the Technical Submittal (TS) process, ensuring adherence to project specifications and timely submission for review and approval.
• Manage the design query and RFI process, maintaining accurate documentation and coordinating through weekly design meetings.
• Oversee Issued for Construction (IFC) releases and updates, ensuring all project teams are working to the latest approved designs and managing any required change control.
• Lead weekly Design and Engineering coordination meetings with internal and external stakeholders to monitor progress and resolve critical issues.
• Maintain a design risk register, communicating key risks to senior management and the client.
• Manage the design and submittal process for FFE packages within administrative areas, ensuring timely delivery.
• Prepare and deliver weekly design progress reports to the client, highlighting risks and mitigation measures.
• Coordinate contractor construction drawings and models, ensuring they are reviewed, approved, and issued in line with project timelines.
• Oversee as‑built drawing and model submissions, ensuring compliance with project handover requirements.
• Ensure all O&M manuals and documentation are submitted and uploaded to the approved client platforms.
• Manage and coordinate LEED design requirements, liaising with the client’s design team and LEED consultants to ensure compliance and timely reporting.
• Ensure project quality plans and QA/QC procedures are implemented and adhered to on site.
• Liaise with Temporary Works Designers (TWD) and the client’s PSDA management team on temporary works, traffic management and design risk assessments.
• Coordinate with OFCI vendors appointed by the client, ensuring delivery aligns with project specifications and schedules, including technical submittals and discrepancy resolution.

Requirements

• Minimum 8 years’ experience managing the design delivery of large‑scale construction projects (e. g. data centres, office fit‑outs, commercial, education, healthcare or industrial).
• Data Centre project experience is highly desirable.
• Degree qualification in a relevant engineering or construction discipline.
• Strong understanding of design management principles, construction sequencing and coordination between disciplines.
• Excellent communication, leadership and organisational skills.
• Ability to manage multiple stakeholders and deliver under tight deadlines.
• Opportunity to work on Europe’s largest and most advanced data centre projects.
• Career growth and professional development in a fast‑expanding sector.
• Competitive salary package.
• Supportive, dynamic and collaborative team culture.

Senior Data Engineer – Team Lead & Project Delivery

We are looking for a Lead Data Engineer to design and maintain scalable data architectures and pipelines, ensuring high data quality and availability across complex environments. This professional will lead multidisciplinary teams and oversee end‑to‑end project delivery, from requirements gathering to deployment.

Responsibilities and Tasks

• Design and implement scalable, secure and resilient data architectures (on‑prem, cloud or hybrid).
• Manage the full lifecycle of data projects, from requirements gathering to delivery and maintenance.
• Develop and optimise ETL processes for handling large volumes of structured and unstructured data.
• Maintain data pipelines and oversee ingestion processes across multiple platforms.
• Promote best practices in data engineering, including version control, automated testing, CI/CD and monitoring.
• Collaborate with Data Governance, Analytics and AI teams to ensure data consistency and usability.
• Provide hands‑on expertise in ETL development, pipeline maintenance and data ingestion using Azure Data Lake and Databricks.
• Promote agile and Dev
  Ops practices within the team.

Mandatory Requirements

• Minimum of 10 years experience in Data Engineering.
• Experience leading multidisciplinary teams.
• Experience in end‑to‑end project delivery, from requirements gathering to deployment.
• Strong communication skills.

Complementary Requirements

• Familiarity emerging Big Data technologies.
• Experience in designing data architectures.
• Ability to promote agile and Dev
  Ops practices.

Benefits

Important: Our company does not sponsor work visas or work permits. All applicants must have the legal right to work in the country where the position is based. Only candidates who meet the required qualifications and match the profile requested by our clients will be contacted.

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