Technical Writer

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Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the
- changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our
- built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do

As a Technical Writer at Sovos, you'll play a vital role in bridging the gap between complex tax compliance technology and the people who use it every day. Great documentation doesn't just explain features – it empowers users, reduces friction, and transforms complicated workflows into intuitive experiences. Your words will directly impact how customers interact with and succeed using our products.

You will work closely with cross‑functional teams including product managers, software developers, quality assurance engineers, and support leaders to craft high‑quality, effective documentation that meets the needs of our diverse user base. Whether you're creating step‑by‑step guides, release notes, or in‑product help content, you'll be the voice that helps users navigate our solutions with confidence.

This role is ideal for someone who loves turning technical complexity into clear, accessible content and thrives in a collaborative environment where your contributions have a tangible impact on customer success.

More Specifically, You Will

• Understand client needs as explained by senior documenters and product teams, delivering documentation that meets and exceeds expectations
• Craft clear, user‑friendly documentation using team templates and established content structures
• Collaborate with other Technical Writers to exchange ideas, share best practices, and reduce duplicate efforts
• Leverage AI‑powered writing and editing tools to enhance productivity and streamline content creation
• Ensure compliance with legal, style, and brand standards across all documentation
• Gather relevant, non‑redundant product feature information from product teams through research and collaboration
• Complete backlog items for product teams, contributing to sprint goals and delivery timelines
• Create and publish new online content using functional specifications and independent research
• Partner with product teams efficiently to ensure technical accuracy and alignment with product functionality
• Create and publish release‑specific user guides, installation guides, and release notes that keep customers informed and prepared
• Develop in‑product information that provides contextual help exactly when users need it

What We Need From You

• Bachelor's degree in English, Communications, Technical Writing, or a related discipline, or equivalent combination of education and experience
• 0–3 years of software documentation experience
• Experience developing end‑user documentation (online and hard copy)
• Ability to create content from scratch using resources such as UI specifications and independent research
• Comfort operating within highly‑matrixed organisations, collaborating with subject matter experts across organisational boundaries
• Strong proofreading skills with meticulous attention to detail
• A passion for quality, consistency, and continuous improvement
• Experience developing in‑product information and contextual help
• Familiarity with or enthusiasm for AI‑powered writing tools to enhance content creation efficiency
• Excellent communication skills and the ability to translate complex technical concepts into accessible language
• A curious mindset and eagerness to learn about new products and technologies

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Health Insurance
• Life Insurance
• Personal Accidents Insurance
• Meal Allowance
• Continuing opportunities for further Learning & Development
• A chance to work with talented and passionate people in a rewarding and values‑driven environment!

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Marketing, Public Relations, and Writing/Editing

Industries

• Software Development

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose‑built for always‑on compliance capabilities, our scalable IT‑driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud‑based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100, 000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19, 000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on Linked
In and Twitter.

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