Technician Application Support - FDS&TA Lisboa

Technician Application Support - FDS&TA
Lisboa
Lisboa, Lisboa, Portugal

About The Job

• The Technician Application Support role involves providing technical and functional support to users of the bank's applications. This includes handling user requests, incident, problem, and change management, and coordinating with other support levels (ADM, Production, etc. ). It also requires providing feedback to users and communicating issue resolutions.

Your Main Activities

• Support system users promptly and efficiently.
• Maintain a knowledge base of support issues and resolutions.
• Gain a thorough understanding of the systems and business areas to deliver
  - quality support.
• Process requests for specific actions such as data processing, extraction, and other tasks.
• Create control points within procedures to ensure smooth operations and draft ad hoc reports.
• Prepare environments for releases and ensure successful implementation and
  - production testing.

Profile and Skills to Succeed

• Bachelor's Degree in Information Technology or Computer Science.
• Minimum of 3 years' relevant experience in Application Support.
• Proficiency with ticketing tools such as JIRA or Service
  Now.
• Advanced English skills, both written and spoken.
• Ability to understand, explain, and support change processes.
• Strong communication skills.
• Ability to collaborate and deliver results to external clients.

Why Join BNP Paribas?

• Leading banking institution with a strong international presence.

BNP Paribas is the EU’s leading bank, operating in 63 countries with nearly 183, 000 employees, including over 146, 000 in Europe.

Our Presence in Portugal

Since 1985, BNP Paribas in Portugal employs over 8, 700 staff across various entities and 11 centers supporting multiple countries.

International Reach

BNP Paribas supports clients worldwide with comprehensive financial solutions, maintaining key positions in retail banking, investment and protection services, and corporate & institutional banking.

Diversity and Inclusion

BNP Paribas is committed to equal opportunity employment, fostering diversity and inclusion to enhance creativity, performance, and reflect society.

Work/Life Balance

We promote a healthy work/life balance to support employee wellbeing and personal fulfillment.

Remote Working Conditions

Our Smart Working framework offers flexible,
- based remote work options, supported by equipment allowances and partnerships for additional equipment.

For more reasons to join BNP Paribas, visit https://bnpp. lk/why-BNP-Paribas-Portugal.

Note: Only applications in English are considered. Further documentation will be required if selected.