Technician Application Support

About the Job

The Technician Application Support mission is to provide technical and functional support to users of the bank’s several applications. The position consists in supporting user requests; incident, problem, and change management; coordination with other levels of support (ADM, Production, others). Also required to give feedback to users and communicate issue resolution.

Your Main Activities Are

• Provide support to users of the systems in a timely and efficient manner.
• Build and maintain a knowledge base regarding support issues and their resolution.
• Build a working knowledge of the systems and the business area to provide a high level of support.
• Process requests for specific actions (processing, extraction, specific work, etc. ).
• Create control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting.
• Prepare environments for releases and ensure that implementation and
  - production tests are carried out.

Qualifications and Skills

• Bachelor’s Degree in Information Technology / Computer Science or related.
• At least 3 years of experience in Information Technology or similar.
• Advanced level of English, both written and oral.
• Ability to collaborate / teamwork.
• Client focused.
• Resilience.

Why Join BNP Paribas

• Leading banking institution.
• European Union’s leading bank, key player in international banking.
• Operating in 63 countries with nearly 183, 000 employees, including more than 146, 000 in Europe.
• Presence in Portugal since 1985 with over 8, 700 employees.
• International reach across retail banking, investment & protection services, and corporate & institutional banking.

Diversity and Inclusion Commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe they foster creativity and efficiency, which in turn increase performance and productivity.

Commitment Toward Work/Life Balance

At BNP Paribas, we care about employees’ wellbeing and promote a culture of good integration between work and rest. Employees have rich personal lives outside of work and can disconnect to recharge both physically and mentally.

Remote Working Conditions

We embrace a Smart Working framework based on trust, autonomy, and collaboration. Eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. A comfortable and efficient working set‑up is supported through office and home equipment, equipment allowance, and partnerships for additional equipment.

To find out more on why you should join BNP Paribas visit https://bnpp. lk/why-BNP-Paribas-Portugal.

Only applications submitted in English will be considered. If you are selected, further documentation will be requested to support your hiring process.