Technician Production Support Lisboa

Overview

The Technician Production Support mission is to provide technical and functional support to the bank's several applications production environments. Ensure
-
- day quality of service of production environments by resolving incidents, answering requests and monitoring production environments. In addition, it will be required to provide feedback to users and communicate on issue resolution.

Your Main Activities Are

• Provide support to users of the systems in a timely and efficient manner
• Build and maintain a knowledge base regarding support issues and their resolution
• Build a working knowledge of the systems and business area in order to provide a high level of support
• Process requests for specific actions (processing, extraction, specific work, etc. )
• Create control points as part of procedures and operating methods to ensure that work goes smoothly and draft ad hoc reporting
• Prepare environments for releases and ensure that the implementation and
  - production tests are carried out

Profile and Skills to Success

• Bachelor Degree in Information Technology and Computer Science or related
• At least 3 years of relevant experience in Information Technology or similar
• Advanced level of English, both written and oral
• Ability to collaborate / teamwork
• Client focused
• Resilience

Why joining BNP Paribas?

• Leading banking institution

BNP Paribas is an equal opportunity employer and is committed to equal employment opportunity for all job seekers. We are actively engaged in ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy to foster creativity and efficiency.

We support work/life balance and offer remote working options where applicable under our Smart Working framework, including equipment provisions and partnerships for purchasing equipment at reduced prices.