Técnico De Helpdesk Porto

Técnico De Helpdesk
Porto
Porto, Porto District, Portugal

Randstad in Portugal and globally as a leader in Human Resources across various sectors. Our specialization in Technologies focuses exclusively on the IT & Telecom sector, offering unique professional development opportunities. We are seeking a Helpdesk technician for an internal and international project.

Key Responsibilities

1. Technical Support for Employees:
   
   
   
   - Handle assistance requests via phone, email, chat, or in person.
   
   - Diagnose and resolve issues with devices such as desktops, laptops, tablets, and smartphones.
   
   - Assist in configuring and using institutional software and Microsoft Office suite.
2. IT Infrastructure Management:
   
   
   
   - Install, configure, and maintain equipment and peripherals.
   
   - Monitor network operations and provide basic connectivity support (Wi-Fi, VPN, remote access).
   
   - Conduct preventive maintenance and update operating systems and applications.
3. Support for Teachers and Students:
   
   
   
   - Configure access and support for distance learning systems (LMS, videoconferencing platforms like Zoom, Microsoft Teams, Webex).
   
   - Provide technical assistance for presentations, projections, and other audiovisual resources used in classes and academic events.
   
   - Support online tests and assessments, ensuring proper platform functioning.
4. Systems and Access Administration:
   
   
   
   - Manage institutional accounts, access permissions, and passwords.
   
   - Support the use of academic and administrative systems.
   
   - Maintain security policies and ensure compliance with IT standards.
5. Record Keeping and Reporting:
   
   
   
   - Document assistance requests and solutions in detail.
   
   - Generate incident reports and suggest improvements for IT infrastructure.
   
   - Participate in training and develop educational materials for users.
6. Support for Events and Academic Activities:
   
   
   
   - Provide technical support for conferences, lectures, and institutional events.
   
   - Set up audiovisual equipment in classrooms and auditoriums.
   
   - Assist guests and speakers with technological resources.

• Degree in Information Technology, Computer Science, Information Systems, or related fields.
• Previous experience in technical support and user assistance.
• Knowledge of Windows and mac
  OS operating systems.
• Familiarity with networks, communication protocols, and information security.
• Ability to work under pressure and proactively solve problems.
• Good communication skills, empathy, and ability to handle diverse user profiles.
• Advanced English is a plus for supporting international students and faculty.
• Availability for
  - time work Monday to Friday from 6 pm to 10 pm and Saturdays from 8:
  
  30 am to 1:
  
  30 pm.

• Innovative and dynamic academic environment.
• Opportunities for professional growth and continuous training.
• Exposure to
  - edge technology and modern digital teaching solutions.