Técnico de TI Porto

Técnico de TI
Porto
Porto, Porto District, Portugal

Job description:

We are seeking a skilled and proactive IT Technician to provide exceptional technical support to our team. The ideal candidate will have experience in troubleshooting, configuring, and maintaining desktop/laptop hardware and software, as well as managing mobile devices and IP networking. This role involves a combination of desk side support and remote assistance, ensuring efficient resolution of technical issues while maintaining high levels of customer service.

Key Responsibilities:

Troubleshoot and resolve PC-related issues via phone, remote tools, or desk side support.

Build, configure, and troubleshoot desktop/laptop applications and hardware components.

Perform
- hoc deployment and
- site installation of desktop/laptop hardware and software.

Coordinate the recovery of desktop/laptop assets and manage the life cycle of hardware (break/fix, upgrades, and new hires).

Manage and support mobile devices.

Troubleshoot and support IP networking (wired and wireless).

Ensure incidents and service requests are resolved within agreed Service Level Agreements (SLAs).

Update and maintain daily ticket progress and ensure accuracy within the ticketing system.

Keep IT Asset Management (ITAM) records current and up to date.

Requirements:

Minimum 2+ years’ experience in a similar technical support role.

Fluency in English (minimum C1 level – required)

Excellent written and verbal communication skills.

Strong ability to work independently, collaborate with team members, and escalate issues as necessary.

Outstanding interpersonal skills and a customer
- focused mindset.

Exceptional PC troubleshooting and
- solving skills.

Familiarity with mobile device management and basic IP networking (wired/wireless).

What we offer:

Attractive benefits : health insurance, transportation allowance, meal card/ticket, and more.

A modern and comfortable work environment.

Job stability and
- term career growth opportunities.

This role is perfect for someone with a passion for
- on IT support, a keen eye for
- solving, and a desire to deliver
- notch service to end users.