Telemarketing Campaign Manager Lisboa

Telemarketing Campaign Manager
Lisboa
Lisboa, Lisboa, Portugal

Met
Life, has helped generations of people around the world protect their families and finances. We are one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management to our individual and institutional customers.

At Met
Life, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

The Team You Will Join

The direct marketing department at Met
Life in Portugal, is responsible to manage the promotion and distribution of Met
Life´s insurance products, through third party providers who make outbound phone calls to potential customers.

The Opportunity

This is an exciting opportunity to join a dynamic, energetic and creative team, that is responsible for achieving, or exceed, the set objectives, both quantitative and qualitative.

Create a relationship between Met
Life and potential clients since the first contact, promoting a positive and unforgettable customer experience.

Success in this role requires:

• Commercial Skills – Understanding various business situations and applying that understanding through implementing solutions to face challenges.
• To be Dynamic – Never accommodate to the situations. Always looking forward, searching for new mechanisms of doing different and better.
• Analytic Skills – Analyze a situation, identify the root cause and find effective solutions. this may involve critical thinking, creativity and
  - making under pressure.
• To be a Team Player – Prioritize the Team goals and contribute to achieve them. Interact with other departments in order to complete tasks or projects.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• To lead the assigned outbound/inbound sales campaigns to achieve its objectives.
• To identify causes of deviations (database, supplier, script), propose action plans and follow up with the suppliers involved.
• Monitoring and feedback on the results of the KPIS of the assigned campaigns and agents such as:
  
  Persistence Rate, Penetration Rate and Contact Rate, Response Rate and Conversion Rate, SPH, Average premium and ANP, ANP/MC.
• Reporting on campaign deviations and improvement actions.
• Monthly estimates of sales, contacts and ANP of the campaigns.
• To participate in the launch of assigned campaigns and collaborate with other areas of the company.
• Implementation of agent incentive system and monitoring of the impact on service improvement.
• Tutoring of sponsors' visits to the platforms (availability to travel around the country).
• Submission of customer segments, modelling proposal and testing.
• Control of dialing systems.

What You Need to Succeed (Required Qualifications)

• Direct experience in outbound and inbound sales services.
• Experience in different roles managing teams and commercial services.
• Experience in analyzing scripts, call auditing and calibrations.
• Analytical skills, proactive, positive attitude and ability to work in a team, both in person and remotely (teleworking).
• Results orientation and continuous improvement.
• Excel knowledge.

What Can Give You an Edge (Additional Skills)

• 3 - 5 of years of experience in outbound sales department.
• Understanding AI tools.
• Experience in the insurance sector.
• Availability to travel within the country.