Territory Sales Executive - Portugal Lisboa

Overview

Territory Sales Executive - Portugal. The Territory Sales Executive contributes to the expansion of the
- 's retail network and drives business growth by identifying
- potential locations, such as white spot areas and competitive agents. This role plays a crucial part in onboarding, optimizing agent performance, and maintaining a competitive landscape.

JR0126771

Territory Sales Executive - Portugal

The Territory Sales Executive contributes to the expansion of the
- 's retail network and drives business growth by identifying
- potential locations, such as white spot areas and competitive agents. This role plays a crucial part in onboarding, optimizing agent performance, and maintaining a competitive landscape.

Key Responsibilities

• Retail Independent Agent Onboarding: Discover, negotiate and sign contracts with new agents, gather required documentation for onboarding, enter new agent data into Salesforce (SF) and track the Know Your Agent (KYA) process with timely
  - up, ensure Application installation and Learning Management System (LMS) completion before Credit Bureau Investigation (CBI) approval, and assist in verifying agent proximity to existent network in line with vicinity rules.
• Farming & Agent Support: Track and collect daily FX rates to support pricing strategies; identify, propose, and execute
  - hoc incentive schemes for agents with specific corridor or business opportunities, ensuring proper calculation and timely payment of incentives; maintain regular communication with agents to drive performance; collaborate with Credit Support to analyze agents reaching credit limits and improve efficiency; follow up with agents on outstanding payments; provide agents with support on unresolved issues including operational, fraud, or other concerns.
• Brand Visibility & Compliance: Work with Marketing to maintain and enhance agent brand visibility; assist with KYA and AML recertification matters to ensure compliance.
• Strategic Reporting & Insights: Build and maintain competitive landscape reports at a corridor level covering network expansion, pricing, products, and commission schemes to identify growth opportunities and mitigate risks (retail and digital); participate in product testing and engage
  - potential agents to drive awareness of new offerings (e. g. , APN or new corridor launches) and provide feedback to product and operations teams.
• Agent Engagement & Performance Monitoring: Respond promptly to inquiries, provide
  - tier client service, participate in CSC calls to review key issues raised by agents, continually improve processes for efficiency; monitor agent performance and address underperformance to reduce dormancy; support strategic initiatives such as negotiations and migration of selected locations from Unicambio Retail to WU Retail.

Role Requirements

• Previous experience in outside sales or servicing of customer products or financial services is a plus.
• Strong negotiation and
  - making skills.
• Preferred experience in remittance services.
• Ability to present and listen to agents and build trust and confidence.
• Able to gain the trust and confidence of clients.
• Strong organizational skills.
• Fluency in Portuguese and English.
• Valid driving license - company car is provided.
• Willing to travel around 70-80 % of the time based on business requirement.

About Western Union

We make financial services accessible to humans everywhere. Western Union is positioned to become the
- 's most accessible financial services company, transforming lives and communities. We are a diverse,
- centric team of thousands serving 200 countries and territories, delivering
-
- use products and services across our digital and physical ecosystem.

We provide opportunities to learn new skills and build a career, along with a competitive compensation package. If
- 're ready to help drive the future of financial services, explore opportunities at Western Union.

We are committed to diversity and provide an inclusive culture that celebrates diverse backgrounds. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants during the recruitment process, in accordance with applicable laws.

Estimated Job Posting End Date 10-10-2025

This application window is a
- faith estimate of the time that this posting will remain open. The posting will be updated if the deadline is extended or the role is filled.