Third Party Operations Assistant

Third Party Operations Assistant

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. In this project you will be in contact with the European stock market area and will be able to work for a leading global trading platform that knows the importance of surveillance issues. Despite its development center being located in Porto and all administrative support in Lisbon, you will be part of a multicultural team that is spread across several European cities. We are looking for a Third Party Operations Assistant to work in a project in Porto (hybrid).

Qualifications

• Resilient and proactive, with a strong sense of accountability and ownership.
• Excellent communication and interpersonal skills, capable of engaging and motivating stakeholders.
• Experience in account management, customer service, or similar roles is an advantage.
• Comfortable working in a
  - paced environment while managing multiple priorities.
• Professional English fluency, both written and spoken.
• Detail-oriented, organized, and reliable.
• Motivated by opportunities to drive process efficiency and stakeholder engagement.
• Willing to escalate and follow up persistently to ensure progress.
• Able to work collaboratively within the team and re‑route technical queries when required.

Responsibilities

• Contact necessary interlocutors to request updates, information, and rationales for delays in progressing third‑party cases.
• Maintain active engagement with all involved parties, ensuring momentum throughout the third‑party process.
• Track and follow up on outstanding actions, escalating issues or delays when needed to the Third Party Operations Specialists & Manager.
• Ensure stakeholders remain informed and responsive; escalate non‑responsive cases to the Third Party Operations Manager.
• Re‑route queries to the Third Party Operations Specialists when clarification is required on specific or technical topics.
• Document all communications and updates accurately, maintaining clear records for compliance and audit purposes.
• Demonstrate clear understanding and correct implementation of DORA requirements and internal deadlines.
• Contribute to continuous improvement of communication, follow‑up, and coordination processes.

Benefits

• Health insurance;
• A personalized training plan, with a budget to spend on the training and technical books you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Exclusive discounts and offers from our partners;
• Culture of proximity and transparency.

Location

Porto, Portugal (hybrid)

Seniority Level

Entry level

Employment Type

Full‑time

Industry

IT Services and IT Consulting