Ticketing Operations Senior Manager F4L Lisbon Lisboa

Ticketing Operations Senior Manager F4L Lisbon
Lisboa
Lisboa, Lisboa, Portugal

FAN4LIFE is delivering full ticketing services powered by the ticketing solution SECUTIX,
We are looking for a qualified professional to join our FAN4LIFE team, whose mission is to lead and deliver ticketing operations for
- visibility
- class events,
You will work with very
- brand clients in sports and live entertainment and experience the ultimate thrill of seeing millions of FANs benefit from the results of your work,
You will join a dynamic and
- paced environment and work with
- divisional internal teams across multiple geographies (CH, UK, FR…)
The position is based in Lisbon (PT)

Responsibilities
• Assist the operations centre manager in planning, organizing, and executing ticketing operations for various events.
• Validate ticketing sales and mobile ticket delivery strategies.
• Manage local team.
• Coordinate with internal teams in other geographies and customers to gather event information and set up ticketing systems accordingly.
• Build-up and enhance standard operating procedures to configure and operate the ticketing systems.
• Become an expert in the SECUTIX ticketing platform functionalities.
• Monitor ticket sales, inventory levels, and pricing strategies to optimize revenue and ensure availability.
• Provide support and guidance to ticketing sales agents, addressing inquiries, issues, and escalations as necessary.
• Prepare detailed reports and analyses of ticketing data to identify trends, opportunities, and areas for improvement.

Qualifications
• Master’s degree in business, event management, IT, or a related field.
• Minimum 7 years of experience leading ticketing operations or event coordination.
• Minimum 7 years of experience of team leadership.
• Previous experience supporting major spectator events.
• Excellent organizational, analytical, and
- solving skills.
• Proficiency in ticketing software platforms and Microsoft Office suite.
• Strong interpersonal skills and the ability to collaborate effectively across teams.
• Organized,
- oriented and resistant to stress.
• An interest in sports in a plus.
• Proficiency in English (spoken & written) and French is a plus