TMS Support Technician (French Speaker) Leça do Balio

Overview

Generix is a leading Saa
S vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, coordinating the entire supply process from production to delivery with WMS, TMS, RMS and VMI solutions, as well as logical and financial flows through
- invoicing,
- reporting, EDI, P2P and O2C solutions.

With nearly 850 dedicated employees, Generix supports over 4, 500 companies in more than 60 countries, processes over 500 million invoices, handles more than 40 million order lines each month, and manages 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.

Job Description

The TMS Support Technician will support our foreign clients (mostly in France) with our software solutions, ensuring their satisfaction with our services. This professional will work Monday to Friday (daily shifts) and be
- call during some nights and weekends.

Main Responsibilities

• Follow up, rate and diagnose incidents reported by our clients using tools such as Service Now, tickets, email and phone calls
• Implement solutions to unblock the client accounts
• Interpret XML setting rules
• Report logistic incidents to the R&D team
• Validate and apply corrective measures developed by the R&D team
• Prioritize corrective measures
• Manage the relationship with the customer

Qualifications

• Level 4/5 in Computer Science, Electronic or similar
• Knowledge of SQL, Linux, XML and Windows is a plus
• Interpersonal skills: accuracy, client orientation, flexibility, adaptability, autonomy
• Advanced level of French and English is mandatory
• Good level of Spanish is a plus

Additional Information

• Attractive compensation package
• Hybrid Working Policy
• Excellent work conditions and environment (Lionesa Business HUB)

For more information, please check our website: www.generixgroup.com/pt

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Customer Service

Industries: IT Services and IT Consulting