Tool & Support Operation Officer [F/M/X] Porto

Tool & Support Operation Officer [F/M/X]
Porto
Porto, Porto District, Portugal

Tool & Support Operation Officer [F/M/X]

Porto

Permanent Job

Who are we?

Mantu is an independent international consulting player, founded in 2007. Bringing together expert and complementary brands, Mantu stands out for the breadth of its spectrum, responding to all business transformation challenges.

Its activities are divided into four practices: Leadership & Advocacy, Technology, Digital Marketing & Experience, Total Talent Management.

A wide range of skills, all serving a single mission: connecting and powering companies with leading teams and technology to succeed faster and sustainably.

From its headquarters in Geneva, Switzerland, Mantu relies on a community of 12, 000 talented people in more than 60 countries on 5 continents and has a turnover of 1 billion euros.

Job description

This role is to provide efficient and effective execution of the procurement operational activities. The Administrator Officer will act as a liaison between users and technical teams, ensuring that all
- related queries are addressed promptly and efficiently.

Responsibilities:

• User Support: Provide
  - line support to internal clients regarding application issues, queries, and improvement suggestions related to the P2P platform.
• Issue Resolution: Troubleshoot and resolve application issues in collaboration with the integrator and technical teams, ensuring minimal disruption to business operations.
• Application Monitoring: Regularly monitor the performance of the P2P application to ensure it operates smoothly and efficiently, identifying any potential issues proactively.
• Documentation: Maintain comprehensive documentation of application processes, user guides, and troubleshooting procedures to assist users and support teams.
• Training and Support: Conduct training sessions for internal clients to enhance their understanding of the P2P platform and its functionalities.
• Collaboration: Work closely with the application integrator to implement improvements and updates to the platform, ensuring alignment with business needs.
• Feedback Collection: Gather user feedback on the application’s performance and functionality and communicate this to the integrator for continuous improvement.
• Compliance and Best Practices: Ensure that all processes and procedures related to the P2P platform comply with organizational policies and industry’s best practices.

Qualifications:

• Education: Bachelor’s degree in business administration, Information Technology, or a related field.
• Experience: Between 1 to 2 years’ experience in application support, preferably in a Procure-to-Pay or similar environment.
• Technical Skills: Familiarity with P2P platforms and related technologies; experience with troubleshooting and resolving application issues.
• Communication: Excellent oral and written communication skills in French and English.
• Team Player: Ability to work collaboratively with
  - functional teams and build positive relationships with internal clients.
• Mastery of generative AI: (ex: Chat
  GPT, etc…) and automation tools (Power
  Automate etc…) is a plus for improving
  -
  - day productivity.

Mantu is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.