Topdesk Engineer Santarém

Topdesk Engineer
Santarém
Santarém, Santarém District, Portugal

Who are we:

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3, 600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at

Role Overview:

We are looking for a Topdesk Engineer to join one of our Nearshore teams working with international clients across Europe.

This role can be performed remotely, or from our Lisbon or Porto offices, depending on your preference.

As a Topdesk Engineer at Neotalent Conclusion, you’ll be responsible for configuring, maintaining, and supporting Topdesk service management solutions, ensuring high system availability and process alignment with ITIL and business needs. You will work closely with technical and functional teams to implement service automation, optimize workflows, and enhance overall platform performance.

What you will do:

• Configure and administer the Topdesk platform, including modules, workflows, and automation;
• Act as the primary point of contact for incident management, change management, and service request processes within Topdesk;
• Collaborate with internal stakeholders to gather requirements and implement functional changes;
• Support integrations between Topdesk and other ITSM or monitoring tools;
• Provide technical guidance, documentation, and user support for the platform;
• Monitor system performance and recommend optimizations;
• Ensure compliance with ITIL best practices and participate in audits or assessments as needed;
• Assist in the onboarding and training of users and teams in Topdesk usage.

What you are like:

• Solid,
  - on experience with Topdesk as an ITSM tool;
• Knowledge of ITIL processes and experience configuring incident, change, problem, and asset management modules;
• Strong analytical mindset with the ability to optimize workflows and propose scalable service management solutions;
• Experience integrating Topdesk with other systems or platforms;
• Ability to communicate effectively with both technical and
  - technical stakeholders;
• Proactive,
  - oriented, and comfortable working in agile environments;
• Proficiency in English (written and spoken).

Why join us

• Work on challenging projects for big clients
• Learn more about emerging technologies
• Possibility of working remotely
• Design your career plan
• Access to continuous training and certifications
• Evolve through our internal mobility program

… and much more!