Tour Leader, Portugal & Malta

Tour Leader – Portugal & Malta

Intrepid Travel inspires, creates, shares and leads the best travel experiences. As a Tour Leader you will bring our values to life, create unforgettable moments for travellers, and ensure their safety while exploring Portugal and Malta.

Every day will be different, but every day you will:

• Deliver exceptional customer experiences and share your love of travel every step of the way – whether that’s leading a morning market walk, arranging a local craft workshop or hosting a home‑cooked meal with a family. You’ll help create moments that stay with our travellers long after the trip ends.
• Prioritise the safety and wellbeing of your group. You’ll stay calm and professional when challenges arise – from lost passports and medical needs to group dynamics – ensuring travellers feel supported the entire time.
• Lead and manage trips in line with itineraries and budgets, while completing all required trip administration accurately and on time.
• Bring our values to life – be Real in your connections, Ambitious in creating incredible experiences, work Together with your team and local partners, and make every journey Impactful for our travellers and the communities we visit.

Qualifications & Experience

• Excellent communication in English, plus Portuguese and/or Maltese (additional local languages are a bonus).
• Strong customer service experience and the ability to build rapport with a broad range of travellers.
• Strong travel experience in Portugal and/or Malta (essential); additional experience in nearby Mediterranean or Western European countries is an advantage.
• Strong organisational and computer skills – including the use of email, Word and Excel.
• Full rights to work in either Portugal or Malta (we are unable to support obtaining these rights).

Contract & Practicalities

• This is a freelance contract position that offers flexibility in when and how you work; great availability across peak seasons (May to June & September to October) is a must‑have.
• We are recruiting leaders frequently; training and onboarding commence in early March (specific dates will be provided at interview).
• With extended hours, lots of walking and activities, and engagement with travellers, you must be prepared both mentally and physically for the challenge.
• You’ll need the ability to travel and spend time away from home – many tours can span up to four weeks.
• You will primarily lead tours in Portugal and Malta, with occasional opportunities to run trips in nearby Mediterranean or Western European countries.

Perks & Benefits

• Diverse departures throughout the year – including hiking or biking adventures, festivals, family, premium and foodie trips.
• Travel to the trip start (and return home) is covered by us.
• Some meals and all accommodation included.
• Access to learning and development programmes, e‑learning and comprehensive tour leader training before you start.
• Internal career opportunities to further your career in travel and beyond.
• Amazing travel discounts for you to experience Intrepid as a passenger.
• Recognition and celebration with awards nights and the chance for top performers to travel to our yearly Global Summit.
• Opportunity to support not‑for‑profit Intrepid Foundations projects.

Diversity & Inclusion

Intrepid is made up of 58 nationalities across 46 countries. We support a culture where people can be themselves and encourage applications from people of all backgrounds – including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and people from diverse ethnicities, races and religions.

At Intrepid, ensuring diversity, equity and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location and the accommodation you need and we will then support your application.

Seniority Level

• Entry level

Employment Type

• Other

Job Function & Industries

• Other and Customer Service
• Travel Arrangements