Training And Quality Specialist Fluent In German

Training And Quality Specialist Fluent In German
Lisboa
Lisboa, Lisboa, Portugal

We are recruiting a Quality & Training Specialist (fluent in German) for one of our clients in Lisbon.

Your day to day:

Development and implementation of standard methodologies of training

Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines

Leverage the Learning Management System to ensure training development and the accuracy of records

Review and ensure the training materials and the Learnings' assets are monitored and maintained to quality standards

Build, implement and monitor audit control for HR Operations to help the team achieve specific goals related with quality, quantity and documentation of calls and transactions, maintaining high level of data integrity, ensuring continuous integration of QA feedback

Assist the surveys related with Voice of Customer (Vo
C) program

Repair and maintain quality to different types of documentation inside the department

Participate in project teams to improve the
- based training program and Development Sciences to ensure they fit the Quality practices implemented throughout key functional areas within Development Sciences

Partner with key stakeholders across the organization to address training
- related issues and work proactively to improve processes or provide training support services that reduces training risks

What will make you successful

Advanced in German

Fluent in English. Portuguese is a plus

Experience using help desk software and remote support tools

Knowledge of CRM systems and social media/Community Management

Previous knowledge on Consumer Handling (3-year experience)

Strong communication skills

Demonstrate excellence in 'change management' skills and learning agility

High analytical skills and insightful

Capable of
- solving and handle stressful situations

Ability to demonstrate a high degree of energy, passion, inspirational leadership, and strong focus on consumer engagement, collaboration and satisfaction

Demonstrable excellence in 'change management' skills and learning agility

Experienced in leading, training and coaching teams

What we offer

Competitive salary and annual bonus according to your performance

Meal Card

Flex Benefits