Transforming Customer Experience Through AI Leadership Setúbal

Transforming Customer Experience Through AI Leadership
Setúbal
Setúbal, Portugal

AI Customer Success Expert

This is a dynamic customer advisory position responsible for driving business outcomes for customers using
- edge AI solutions.

Job Description

The AI Customer Success Expert role involves working closely with customers to ensure they realize value and succeed from their investment in AI technology. This includes partnering with customers across various levels of their organization, from senior leaders to IT teams, to drive adoption and utilization of AI solutions.

Key Responsibilities:

• Drive proactive customer health management through intentional customer engagement
• Collaborate with customers and colleagues to accelerate AI adoption and value realization
• Cultivate and accelerate growth of customer relationships

Benefits:

• Deliver a
  - class customer experience by getting customers to value as quickly as possible
• Partner with professional services on customer onboarding and continued engagement
• Drive adoption and remove obstacles to adoption of AI solutions

Requirements:

• 3+ years of related experience in customer success or experience
• Previous experience in customer success roles in enterprise technology or Saa
  S, preferably in
  - facing roles
• Ability to explain and demonstrate the business value of AI to both technical and
  - technical stakeholders
• Strong interpersonal skills, with the ability to influence at multiple levels across the customer's organization and across multiple functions within the company