Transport Claims Assistant - English speaker (M/F/X) Lisboa

Transport Claims Assistant - English speaker (M/F/X)
Lisboa
Lisboa, Lisboa, Portugal

Are you ready to dive into the
- paced world of automotive logistics? We’re looking for a highly organized,
- oriented, and proactive professional to join our team as a Transport Claims Assistant. This is your opportunity to work with a leading company in the European automotive sector, where logistics and innovation meet.

As part of Europe’s top vehicle remarketing ecosystem, we are building a strong and efficient transport network that moves vehicles across borders every day. But when unexpected issues arise—damages, delays, or disputes—we need someone who can take charge, investigate, and resolve these challenges swiftly and professionally.

If you're fluent in English, love
- solving, and thrive in a collaborative environment, we’d love to hear from you!

Your Role:

As a Transport Claims Assistant, you’ll be the main point of contact for managing
- related claims. Whether it’s a delayed delivery or vehicle damage, you’ll handle every case with a calm, analytical mindset and a strong sense of ownership.

Key Responsibilities:

Take full ownership of the transport claims process, from initiation to resolution.

Investigate damages, delays, or lost vehicles with accuracy and fairness.

Communicate effectively with carriers, insurers, and internal teams to collect documentation.

Negotiate fair settlements and ensure timely resolutions.

Maintain thorough records and report trends to support operational improvements.

Be an ambassador for transparency, professionalism, and partnership.

What You Bring:

Minimum 2 years of experience in claims handling, preferably in logistics or transport.

Excellent
- solving and analytical skills.

Structured and calm under pressure.

Strong communication and negotiation abilities.

Familiarity with transport documentation and freight regulations (a plus).

Self-motivated and confident managing multiple cases simultaneously.

Fluency in English (other European languages are a bonus).

Proficiency in Microsoft Office tools.

Key Skills:

Results Oriented | Teamwork | Organization & Planning

Analytical Abilities | Attention to Detail | Adaptability

Proactive Approach | Positive Attitude | Multitasking

Problem Solving | Active Listening | Strong Time Management

What We Offer:

Base salary: €1, 800 gross/month

Meal allowance: €6 per working day

Schedule: 8:00 AM to 5:00 PM (Monday to Friday)

Work model: Hybrid (Lisbon-based)

Integration into a young, dynamic, and multicultural team

Work with a leading company in the automotive sector

An opportunity to grow and develop professionally

Further details about the company and position will be shared during the interview process.

Join us and help drive the future of automotive commerce!

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.