Travel Assistant - German Speaker (M/F/X) Lisboa

Overview

Are you passionate about helping people and have a knack for
- solving?

Do you thrive in a
- paced environment and love the idea of assisting travelers on their road trips?

Do you live in Lisbon and speak fluent German and English?

If so, we have the perfect opportunity for you! We are looking for dedicated and empathetic Customer Support Specialists to join our Travel Assistance team in Lisbon for the German Market. In this role, you’ll be the first point of contact for travelers facing unexpected situations — providing essential insurance support and guidance when they need it most.

Responsibilities

• Provide exceptional customer service to German travelers facing various situations (accidents, breakdowns, etc. ) via phone, email, and chat
• Coordinate with service providers and partners to ensure timely and seamless support
• Accurately document all interactions and resolutions
• Remain calm and supportive under pressure

Qualifications

• Fluency in German (written and spoken – mandatory, level C1 minimum)
• Good knowledge of English
• Previous experience in customer service (travel, insurance, or related field preferred)
• Excellent organizational and time management skills
• Strong
  - solving abilities and proactive mindset
• Clear, empathetic, and effective communication skills
• Ability to work both independently and as part of a team
• Availability to work in a Hybrid model in Lisbon, with rotating shifts (including nights and weekends - night shifts are always
  -
  - home)

Benefits

• Gross annual salary package: €25, 700 (including all components)
• Work schedule: Rotating 8-hour shifts, 24/7 (night-shifts are
  -
  - home)
• Days off: 2 rotating days per week (Monday to Sunday)
• Integration into a growing international team
• Real opportunities for professional development and career growth

Ready to help travelers when they need it most? Join us and make a real difference — one call at a time.

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.