Travel Customer Support Specialist - Lisboa

Customer Service Representative in the Travel Industry

We are seeking a customer service representative to join our team and provide exceptional support to customers in the travel industry.

- Key Responsibilities:

Provide information, solutions, and advice to customers regarding our services via phone, email, and chat.
Identify opportunities to promote additional services to customers.
Complete registrations of new product purchases.
Contribute to a positive customer experience through responsible treatment of each contact.
Achieve performance targets defined by the project.
Ensure and participate in the success of the department.
Guarantee client satisfaction and
- quality service.

Required Skills and Qualifications

You have a native level of German and good English language skills – this is a must.
You are passionate about the travel and tourism industry – studies or experience in this field is a big plus.
You possess a professional attitude and strong customer service skills.
You have excellent listening and communication skills.
You are willing to learn, develop, and acquire new skills.
You are dynamic and
- motivated.
You are
- minded, a real team player, and willing to work in an international and multicultural environment.
You have a strong work ethic and are committed to your job, ready to contribute to the success of the company and project.
You must hold EU citizenship or a valid work permit for Portugal.

Benefits

Competitive salary:

1000€ gross / month x 14 months + up to 100€ / month performance bonus.
Meal vouchers of 7. 23€ / workday.
Reimbursement of some transportation costs.
Private Health Insurance and dental plan (after six months).
If you live outside Portugal:

reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation provided by the company.

Opportunities