Travel Experience Specialist Porto

Travel Experience Specialist
Porto
Porto, Porto District, Portugal

Are you looking for a career that will change your life?

We have a job opportunity for a Customer Service Representative in Porto, Portugal.

You will be responsible for ensuring that performance goals are met across all operations and that we fulfill client expectations related to operational excellence:

high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We offer training,
- edge technologies, and continuing support to help you succeed. At our company, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within That's why we offer FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Respond to customer inquiries across multiple channels (e. G. , email, chat, phone), ensuring accurate and timely updates in CRM systems with all relevant details.
• Build strong relationships with customers by addressing their questions and resolving issues professionally, promptly, and with empathy.
• Enhance customer loyalty and satisfaction by providing effective solutions and ensuring a seamless experience throughout every interaction.
• Maintain a friendly, professional, and approachable tone in all communications, fostering trust and positive engagement.
• Collaborate closely with team members and management to optimize workflows and deliver a superior customer experience.
• Identify common customer challenges, provide actionable feedback on recurring issues, and proactively suggest areas for improvement in processes or policies.

Your qualifications

We are looking for someone who is:

• Fluent in European Portuguese (written and spoken) and has a strong command of English for internal communication.
• Has experience in customer service, preferably in the travel or online booking industry.
• Passionate about travel and hospitality, with an understanding of the needs and expectations of travelers.
• Skilled at interpreting and applying company policies, procedures, and service guidelines to assist customers effectively.
• Can work independently, make sound decisions, and document customer interactions accurately and efficiently.
• Possess excellent
  - solving skills and can deliver personalized solutions to meet customer needs and resolve issues.

Benefits

We offer competitive salary, benefits package, and opportunities for career growth and development.

Experience the best version of you

If you're passionate about delivering exceptional customer service and growing your career, apply today and discover why so many professionals choose us as their employer of choice.

We are proud to be an
- opportunity employer.