Travel Industry Customer Experience Professional Lisboa

Travel Industry Customer Experience Professional
Lisboa
Lisboa, Lisboa, Portugal

Customer Experience Specialist

We are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive
- class support.

The ideal candidate will have a native level of German and a good level of English, as well as previous experience in GDS tools (ideally). They will also be enthusiastic about the travel and tourism industry and have knowledge of the value and impact that a good customer experience can create.

Key Responsibilities:

- Supporting clients' activities by offering
- class service to their customers while working on projects of top prestigious and worldwide brands.

- Answering incoming queries from customers via email and chat.

- Identifying issues and providing solutions.

- Ensuring a high level of customer satisfaction.

- Recording data in the CRM system.

- Providing
- hoc support.

- Being a team player and participating in the success of the team and project.

Required Skills and Qualifications:

- A native level of German and a good level of English.

- Previous experience in GDS tools (ideally).

- Enthusiasm about the travel and tourism industry.

- Knowledge of the value and impact that a good customer experience can create.

- An attentive listener, comfortable and skillful at communicating with people.

- Energetic, innovative, and working proactively at a fast pace.

- Excitement about intercultural communication and the expatriate lifestyle.

- Living in or willing to relocate to Lisbon for an international career and life experience.

- A valid work permit for Portugal (required).

What's in it for You?

- Type of Contract:

A
- term contract for 6 months.

- Working Hours:

Monday to Friday, rotating shifts 7. 30 am to 5. 30 pm (8h/day).

- Training:

Fully paid training, professional development, and career evolution.

- Salary Conditions:

A package in line with the market:

1100€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7. 23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months).

- Relocation Package for International Candidates:

- If you live outside Portugal:

reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in a shared flat provided by the company (rental fee to pay).

- Opportunity to be part of a challenging and
- paced environment.

- Possibility to collaborate with some of the biggest brands in the industry.

- A multicultural and international environment.

- Career Growth Opportunities:

Various career development chances in different paths.

Your Future Location:

Lisbon is a colorful city with a rich cultural history. The city offers a warm climate all year and a sunny beach life next to the Atlantic. The large English-speaking local community and international environment make it an ideal location for expats. With its delicious Portuguese cuisine and famous café culture, Lisbon is a great place to live and work.