Travel Insurance Advisor (French or Italian + English) Lisboa

Travel Insurance Advisor (French or Italian + English)
Lisboa
Lisboa, Lisboa, Portugal

Travel Insurance Advisor (French or Italian + English)

Lisbon, Portugal | Day & Late Shifts | On-site

Do you speak French or Italian and English fluently?

Ready to launch your career in beautiful Lisbon with a global company known for exceptional customer experience?

We at Astrea Recruitment have been connecting top talent with
- changing opportunities for over 18 years. Now, we’re partnering with a leading international company to find a new team member who’s passionate, proactive, and ready to grow in a dynamic,
- paced environment.

What you’ll be doing:

• Support clients via phone, chat, and messages – always with empathy and professionalism
• Handle travel insurance cases (property damage, liability, incidents, etc. )
• Manage and resolve complex cases with discretion
• Analyze safety and claims issues and suggest actionable insights
• Keep user data accurate and confidential
• Make sure every client feels heard, supported, and valued

What we’re looking for:

• 1+ year experience in claims, fraud detection, or damage assessment
• Confident handling compensation and
  - related communication
• Fluent French or Italian, and advanced English (C1)
• Tech-savvy, with great attention to detail and strong critical thinking skills
• Compassionate, reliable, and a natural communicator

What you’ll get:

• Full-time, permanent position with fixed schedule and paid training
• Attractive salary, plus role and language bonuses & performance incentives
• Signing bonus for new external hires
• Loyalty bonuses every 3 months
• Meal allowance, Christmas & holiday bonuses (monthly or lump sum)
• 22 days paid vacation, plus extra pay for working Portuguese public holidays
• Relocation support: housing help, travel reimbursement & financial aid during your first months
• Medical & dental insurance after 6 months
• Full help with legal documents for
  - Portuguese citizens

Ready to join the team?

Send us your CV in English and mention the reference number SM_.

Only shortlisted candidates will be contacted. Your privacy is important to us – all applications are handled with strict confidentiality in accordance with the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).