Trilingual Customer Advisor for a National Airline Company Lisboa

Overview

Trilingual Customer Advisor for a National Airline Company

Join our client's team as a Customer Service Representative for one of Portugal's leading airline companies, founded over 70 years ago and renowned for connecting Portugal with the world. You'll be part of a friendly team, providing
- tier assistance to airline customers.

About the job

Trilingual Customer Advisor for a National Airline Company

Join our client's team as a Customer Service Representative for one of Portugal's leading airline companies, founded over 70 years ago and renowned for connecting Portugal with the world. You'll be part of a friendly team, providing
- tier assistance to airline customers.

Requirements

• Fluent in spoken and written European Portuguese, with C1 proficiency in Italian and B1-B2 proficiency in English
• Available to work onsite in Lisbon on a rotational basis
• Able to start on short notice (project training starts on November 18)
• In possession of EU passport or a valid residence card for Portugal

Your Responsibilities

• Provide exceptional customer support via phone and email in Portuguese.
• Resolve customer issues and answer questions related to airline services and products.
• Assist with inquiries regarding the frequent flyer program.
• Manage customer processes, including updates on ongoing cases.
• Log all customer interactions accurately in the system.
• Handle offline tasks, including forms, emails, and tickets.
• Meet or exceed productivity targets.
• Escalate any critical customer issues when necessary.

Work Schedule

• 40 hours per week, rotating shifts from Monday to Sunday.
• Enjoy a modern work environment at the TP Tejo building, conveniently located near Oriente Metro Station in Lisbon.

Training and Onboarding

• Training Duration: Approximately 20 working days, 8 hours/day.
• Comprehensive training covers customer service skills, product knowledge, and system usage.