Turkish Social Media Customer Delight Representative - Lisbon Lisboa

Turkish Social Media Customer Delight Representative - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world’s most recognizable companies and supporting their business.

Our client is a leading company in the field of Social Media and wants you to be part of its team.

Responsibilities

1. Provide support to
   - level clients to help them grow across multiple channels – chat, email, and phone.
2. Support and expand the
   - serve advertising base for clients in the online and digital advertising domain.
3. Provide
   - and
   - sales support for all
   - service products.
4. Provide product and tool support to enhance clients’ experience.
5. Identify and solve technical bugs and ad delivery issues.
6. Resolve customer issues in a timely manner, proactively communicate progress, and identify areas for clients to improve their use of our solutions.
7. Provide vital product insights and feedback from customers to engineering.
8. Native-level written and verbal communication skills in Turkish.
9. Good knowledge of English (B2 level) is required.
10. Good analytical skills and logical thinking.
11. Excellent communication skills: verbal, written, and listening skills.
12. Proactive and quick learner, able to adapt to evolving needs to help clients grow their business on the advertising platform.
13. Ability to multitask and work under pressure.
14. Availability Monday to Sunday, including rotating weekends.
15. EU citizenship or work permit for Portugal.
16. Possibility of cooperation with leaders in various industries.
17. Stable work and career progression.
18. Investment in training and personal development.
19. Health insurance from day one in the company; possibility to live in one of our apartments.
20. Annual complementary return flight to your home country (within Europe).
21. Free Portuguese language courses, sports activities, and organized events.