Turkish Speaking Junior Customer Support Representative

Turkish Speaking Junior Customer Support Representative

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Responsibilities

• Support content creators and influencers with subscription management, account management, and technical troubleshooting.
• Provide guidance on using marketing tools to enhance platform experience.
• Perform outbound phone calls to ensure clients fully understand the information provided.
• Identify and resolve recurring trends and issues faced by multiple clients, especially in the SMB sector.
• Collaborate with internal teams to ensure timely and efficient resolution of client concerns.

Requirements

• Native or fluent Turkish speaker with English proficiency (B2).
• Strong communication skills and a proactive approach to customer service.
• Experience in handling various types of customer inquiries.
• Ability to manage and resolve technical issues efficiently.
• Familiarity with social media platforms and content creation tools is a plus.

Benefits

• Full training provided over 10 days.
• Opportunity to work with a dynamic and creative client base in the social media industry.

Location: Lisbon, Portugal | Employment type: Full-time | Seniority level: Not Applicable | Industries: Technology, Information and Media