UK Customer Service Advisor - Night Shifts - Portugal - WFH

UK Customer Service Advisor - Night Shifts - Portugal - WFH
Lisboa
Lisboa, Lisboa, Portugal

UK Customer Service Advisor - Night Shifts - Portugal - WFH

Job Openings UK Customer Service Advisor - Night Shifts - Portugal - WFH

About the job UK Customer Service Advisor - Night Shifts - Portugal - WFH

• RESPONSABILITIES:
• Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
• Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, e
  Commerce reviews) channels.
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information
• REQUIREMENTS:
• Native or near native level of English (UK market support)
• Available to work night shifts
• Available to start on the 30th October
• Microsoft Office Knowledge
• Dynamic and Proactive
• Based in Portugal
• Experience with attending customers will be a plus