Ukrainian Customer Advisor for a Video Game Brand - Lisbon, Portugal Lisboa

Ukrainian Customer Advisor for a Video Game Brand - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

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Ukrainian Customer Advisor for a Video Game Brand - Lisbon, Portugal

Client: Sitel

Location: Lisbon, Portugal

Job Category: Other

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EU work permit required: Yes

Job Reference: 6c9c25dbaaf5

Job Views: 4

Posted: 01. 06. 2025

Expiry Date: 16. 07. 2025

Job Description:

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you Ukrainian native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in the sunny and happy Lisbon?

So we have the perfect opportunity for you!

Your future project: join our Ukrainian Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all
  - related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

• Native or Proficient level of Ukrainian (C2)
• Proficient level of English (C1)
• Previous experience in Customer Service preferred
• A calm, cool and
  - headed attitude in every situation
• Excellent
  - organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• Must hold EU citizenship or a valid work permit for Portugal
• Availability to work from our site in Sete Rios (Lisbon)
• Competitive wages
• Paid professional training
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life-long skills and experience

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