US Operations Manager

Following Relive’s exponential growth — from 150 agents in June to over 400 today and soon approaching 1, 000 — we’re hiring a highly organized and proactive US Operations Manager to support our next phase of US nationwide expansion. In this role, you’ll ensure that every real estate agent in our platform enjoys a seamless, efficient, and engaging experience that sets them up for long‑term success.

Who We Are

Relive is a real estate brokerage built for the new generation of agents – powered by technology, social media content, and multiple income streams. Our 400+ agents have already helped over 6, 000 clients rent, buy, or sell their homes.

Backed by $7 million in funding, Relive combines an entrepreneurial spirit with a collaborative, high‑performance culture. Our vision is simple yet powerful: “Finding the right home is the first step toward building the life you’ve always dreamed of. ”

We’re here to make that possible — for thousands of agents and clients — backed by a 5. 0 rating and more than 1, 200 five‑star Google reviews that reflect our passion and agent‑focused approach.

Location

Lisbon, Portugal (Hybrid)

3 days in person in office, 2 days remote

About the Role

We are seeking a highly organized, proactive, solution‑oriented US Operations Manager to own the end‑to‑end success of every new agent that joins Relive. This role is a blend of operational leadership, strategic process improvement, and hands‑on support and requests.

Your main challenge will be to create our agent journey – from initial onboarding through their day‑to‑day experience – into a highly enjoyable and productive process.

You will be responsible for creating and implementing scalable systems (trainings, FAQs, documentation support) that allow our agents to succeed faster, reduce friction in their day‑to‑day tasks, and maximize their overall production.

Ultimate, your success will be measured by our agent satisfaction ratio using our platform.

Requirements

• 4+ years of experience in Operations, Account Management, Business Unit Manager or a highly process‑driven role within a fast‑paced, high‑growth environment.
• Proven ability to design, document, and scale operational processes (onboarding flows, training curricula, knowledge bases).
• Exceptional written and verbal communication skills in English and Portuguese, with the ability to create clear, engaging training materials.
• Strong analytical skills with an ability to identify friction points and propose upstream solutions (solving the root cause, not just the symptom).
• High proficiency with enablement tools (e. g. , Notion, Zapier, Learning Management Systems) is a plus.

Job Description

Agent Journey Ownership & Onboarding

• Own and manage the complete lifecycle of every new agent, ensuring a rapid, seamless, and positive onboarding experience.
• Design and execute an improved onboarding curriculum that maximizes agent productivity and time‑to‑first‑sale.
• Track key agent success metrics (e. g. , Time‑to‑First‑Deal, Activity Rates, Agent Satisfaction Rate) to continuously refine the early agent journey.

Scalable Support, Training & Day‑to‑Day Agent Assistance

• Build, maintain, and continuously improve a single, comprehensive Knowledge Base/FAQ system (e. g. , in Notion) to proactively address common agent questions and reduce repetitive support requests.
• Provide direct, high‑quality support to agents for urgent operational and technical queries not yet covered in the Knowledge Base, ensuring rapid resolution and maximizing agent productivity. This includes interacting with legal support and compliance consultants when necessary.
• Develop and standardize playbooks, best practices, and training materials for common day‑to‑day agent tasks (CRM logging, property research, client communication).
• Work with the Tech Team to identify friction points that can be solved through automation or new product features.

Operational Excellence

• Analyze and document current agent‑facing operational workflows to identify inefficiencies and bottlenecks.
• Implement solutions—ranging from documentation updates to new tool adoption—that solve problems upstream and prevent issues before they reach the agent.
• Regularly gather feedback from the agent base to prioritize support needs and operational improvements.

Who You Are

• Scalability Champion: You think in systems, always looking for ways to automate a solution rather than manually solve it.
• Agent Advocate: You are deeply committed to the success of our agents and thrive on removing obstacles for them.
• A Clear Communicator: You can translate complex processes into simple, clear instructions and training materials.
• Data‑Informed Operator: You use key performance indicators (KPIs) to diagnose problems and measure the success of your process improvements.
• Collaborative Spirit: You communicate effectively with recruitment, sales leadership, and the tech team.
• Humble, Hands‑on Approach: No task is too small or unimportant for you – you do whatever needs to be done to improve our agent satisfaction ratio.

What We Offer

• Company Stock options

How To Apply

Apply directly via Linked
In and send an email to mcbranco@reliverealty.com with your resume and a short note explaining why you’re the perfect fit for this role.

If you have examples of relevant past work or results, please include them. Our team will contact qualified candidates to schedule a call.

We look forward to hearing from you and potentially welcoming you to Relive!

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