UX Researcher & Service Designer Lisboa

Overview

Digital Experience Design Talent Acquisition Specialist at Bliss Applications & WYgroup

About Us

Founded in 2009, we are a melting pot team based in Lisbon, Porto & Boston with more than 200 projects for
- class clients. We are a
- centered, quality
- driven company that creates products across i
OS & Android mobile applications, fintech, and
- platform
- commerce solutions. We aim to make life bliss for users and for our clients.

Role Description

As a UX Researcher and Service Designer, you will:

• Lead and support UX and Service Design activities focused on internal banking tools that connect multiple systems and
  - linear workflows
• Understand and map current internal processes, user journeys, and pain points across different departments
• Design and facilitate
  - creation and discovery workshops with business areas, operations, and IT teams
• Plan and conduct user research and usability testing to uncover opportunities for improvement
• Translate research insights into service blueprints, journey maps, and design recommendations that drive actionable change
• Collaborate with UX/UI designers, product owners, and developers to ensure design intent is carried through implementation
• Support the definition of requirements and success metrics for internal tools, focusing on usability, efficiency, and employee experience
• Communicate findings and design rationales clearly to stakeholders through presentations, reports, and visual storytelling
• Help promote a
  - centered culture within the bank’s internal systems ecosystem
• Stay up to date on UX, Service Design, and digital transformation practices relevant to large organizations

Qualifications & Experience

• Proven experience in UX Research and/or Service Design (3–5 years)
• Solid understanding of qualitative and quantitative research methodologies (interviews, surveys, usability tests, desk research)
• Experience with mapping tools such as user journeys, service blueprints, and ecosystems
• Familiarity with design tools like Figma, Miro, or Fig
  Jam
• Ability to connect research insights to business and operational outcomes
• Comfortable documenting and structuring findings to support
  - team alignment
• Experience with internal or B2B systems is a plus (e. g. , enterprise workflows, banking tools)
• Strong analytical and critical thinking to untangle complex processes
• Excellent communication and storytelling skills to make research actionable
• Ability to collaborate and align with multidisciplinary teams and stakeholders
• Empathy and curiosity for understanding users within corporate and operational contexts
• Autonomy, organization, and ability to manage priorities across concurrent workstreams
• A mindset of continuous learning and proactive improvement

Location

Lisbon

Company Culture & Equal Opportunity

At Bliss Applications, there are no limits to following your passion. We are proud to be an equal opportunity employer, celebrating diversity and valuing the contributions of everyone committed to making a difference. To create digital products that people use every day, we believe everyone must be included in the process.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design

Industries

• Software Development