Vacation Financial Protection Specialist with German or French or Italian and English
? Location: Lisbon, Portugal
? Shifts: Day/Late shifts (09:00 – 23:00, Monday to Sunday)
? Languages: German, French, or Italian + English (C1)
? Reference No. : SM_
Vacation Financial Protection Specialist
(German / French / Italian + English)
Join a team where empathy meets expertise.
At Astrea Recruitment, we've been creating
- changing opportunities for the past 18 years. With offices in Bulgaria and Serbia, our mission is to connect outstanding people with top international companies. Today, we’re partnering with a global leader in customer experience technology—known for supporting some of the world’s most recognized brands.
They are now expanding their operations in Lisbon, Portugal, and looking for a Vacation Financial Protection Specialist to join their growing multilingual team.
What You’ll Be Doing
- ? Assist customers through calls, emails, and chat—including
- sensitive or urgent requests - ? Investigate and resolve claims related to property protection, liability, and incidents
- ? Analyze case details, make informed decisions, and ensure fair, empathetic resolutions
- ? Maintain accurate internal records and ensure data security at all times
- ? Deliver clear and professional responses using custom and
- prepared communication templates - ? Identify trends and provide feedback for process improvements
What We’re Looking For
- ✅ 1–3 years of experience in insurance claims, fraud investigations, or dispute resolution
- ? Strong verbal and written communication in German, French, or Italian + C1-level English
- ? Analytical thinker with attention to detail and strong
- making skills - ? Empathy-driven, yet professional approach to resolving complex customer issues
- ? Comfortable with tech tools and fast adaptation to new digital platforms
What’s In It for You
- ? Full-time permanent role (40 hrs/week) with a 30-day probation period
- ? Competitive salary, plus language and performance bonuses
- ? Signing bonus for new hires and loyalty rewards every 3 months
- ? Daily meal allowance + holiday and Christmas bonuses (monthly or lump sum options)
- ? 22 business days of paid leave + extra pay for working on public holidays (as per Portuguese law)
- ✈ Relocation support: assistance with housing, travel reimbursement, and initial financial aid
- ? Fully paid training from day one
- ? Medical and dental insurance after 6 months
- ? Full support with legal documentation for
- Portuguese citizens
Take the Next Step
If this sounds like the right fit for you, send us your CV in English
and include Reference No. SM_.
We value your privacy—your personal data will be handled with the utmost care in line with the regulations of the Commission for the Protection of Personal Data.
(Astrea Recruitment, reg. No 1809)
- Informações detalhadas sobre a oferta de emprego
Empresa: Astrea Recruitment Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 18. 6. 2025
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