VIP Manager, Korean Markets (Crypto Casino) Lisboa

VIP Manager, Korean Markets (Crypto Casino)
Lisboa
Lisboa, Lisboa, Portugal

Title: VIP Manager – Korean Market (Crypto Casino & Sportsbook)

Department: Revenue Operations

Location: Korea or Remote (Asia Timezone Preferred)

About Block Labs

Block Labs is a leading force in the Web3 space, incubating, investing in, and accelerating
- tier fintech, crypto and i
Gaming projects. With a mission to shape the future of decentralized technology, we partner with visionary startups to raise funding, refine
- market fit, and grow their audiences. Our diverse team drives innovation, using deep industry expertise and an extensive network to empower the next wave of
- driven companies. At Block Labs, we’re passionate about turning bold ideas into breakthrough success.

The Opportunity

We are looking for a passionate and experienced VIP Manager to lead our
- value customer engagement efforts for the Korean market. You will play a critical role in maintaining
- term relationships with our most loyal players and growing our footprint in Korea. This position requires
- level Korean fluency, deep cultural understanding of Korean customer expectations, and strong operational capabilities.

As a brand rooted in innovation and entertainment, we are building a premium VIP experience that reflects Korean values of respect, discretion, and trust.

Your Responsibilities:

VIP Relationship Management

• Develop strong,
  - based relationships with Korean
  - value players through tailored communication and service.
• Ensure a
  - glove experience that reflects high standards of Korean culture.

Customer Engagement & Retention

• Personalize interactions and campaigns based on player preferences, behavior, and lifecycle status.
• Organize exclusive events, promotions, and offers targeted to VIP interests, both online and offline (e. g. , tournaments, gifts, concierge perks).

Operations & Support

• Serve as the main point of contact for VIPs in Korea, addressing all inquiries with speed and professionalism.
• Handle escalations, disputes, and feedback with care and attention to detail.

Monitoring & Insights

• Track player activity to identify upsell and retention opportunities.
• Analyze data and produce reports on VIP KPIs, campaign effectiveness, and player satisfaction.

Collaboration & Strategy

• Partner with CRM, product, marketing, and compliance teams to localize strategies for the Korean audience.
• Provide market intelligence and feedback to optimize our VIP offering in Korea.
  
  

What We’re Looking For:

• Native-level Korean (spoken and written) and strong English communication.
• Proven success in a VIP or
  - touch
  - facing role in online gaming, i
  Gaming, entertainment, or luxury services.
• Deep understanding of Korean player behavior, preferences, and cultural nuances.
• Experience with data tools (CRM, analytics platforms, segmentation engines).
• Highly organized,
  - oriented, and emotionally intelligent.
• Knowledge of Korea’s regulatory landscape for i
  Gaming is a strong plus.
• Flexible schedule to accommodate player needs, including evenings and weekends when necessary.