Warehouse & Logistics Operations Manager

Warehouse & Logistics Operations Manager
Viseu
Viseu, Viseu District, Portugal

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we've become the world's largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.

At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through
- on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let's make it happen

We are looking for a Warehouse and Logistics Operations Manager to oversee our 3PL warehouse operations and
- mile fulfillment for the UK and Ireland. You will work from our Lisbon office in a hybrid format and collaborate closely with internal teams and external suppliers to ensure excellent delivery performance, high warehouse efficiency, and strong cost control.

• Oversee daily operations for our 3PL warehouse and
  - mile carriers across the UK and Ireland.
• Monitor and improve key KPIs, such as OTIF, carrier lead times, delivery performance, warehouse productivity, stock accuracy, and overall cost efficiency.
• Act as the main point of contact between our internal teams and external logistics partners.
• Manage inventory levels, prevent aging and blocked stock, and ensure optimal warehouse space utilization.
• Lead replenishment planning, approve inbound flows, and coordinate purchase orders and warehouse transfers.
• Partner with internal