Wealth Management Application and Production Support Team Leader

Wealth Management Application and Production Support Team Leader

IT Team Leader mission is to provide direction and set the organization for the team, by providing guidelines and constructing processes, as well as guiding the team members to reach business goals. As the first line in charge of people development, has the mission support the team throughout the path in the organization, in terms of performance, motivation and professional growth. Additionally monitor IT resources and the operational management of such resources. Activities cover technical and application environments.

About The Job

IT Team Leader mission is to provide direction and set the organization for the team, by providing guidelines and constructing processes, as well as guiding the team members to reach business goals. As the first line in charge of people development, has the mission support the team throughout the path in the organization, in terms of performance, motivation and professional growth. Additionally monitor IT resources and the operational management of such resources. Activities cover technical and application environments.

Your Main Activities Are

• Manage the activity from a business and team management standpoint, providing estimations and planning for activities in development, reporting of the necessary KPI of the activity and ensure team alignment in the proper accomplishment of the team's results.
• Be an active contributor in the development of new projects and stakeholder’s relationship, while acting as well in the support of transversal projects designed to foster the overall efficiency objectives.
• Support, develop and empower team members, focusing the attention on their individual skillset, aspirations and development needs, in order to capacitate them to the current role and future challenges.
• Management of all team members and organization related topics: Workload planning and distribution (including management of staff holidays, absences, back‑ups schemes), follow up on recruitment processes, mobility’s and newcomers; evaluate daily work and write annual appraisals; follow up on each group member’s performance and motivation.
• Monitors and analyzes warnings of IT resources by processing technical / functional warnings or escalates them.
• Incorporates instructions from ADM for
  - operational incidents and tracks and notifies malfunctions.
• Processes requests for specific actions (processing, extraction, specific work, among others).
• Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting.
• Provide support to users of the systems in a timely and efficient manner.
• Build and maintain a knowledge base regarding support issues and their resolution.
• Build a working knowledge of the systems and business area in order to provide a high level of support.
• Prepare environments for releases and ensuring that the implementation and
  - production tests are carried out.
• Act as a reference in the function and capitalize on the gathered experience to share knowledge, train and coach others.

Profile And Skills To Success

• Bachelor’s degree in Information Technology and Computer Science.
• At least 5 years of Experience in Information Technology.
• Knowledge of Financial Markets.
• Knowledge of ITIL, Linux, Unix or Oracle PLSQL.
• Fluent in English.
• Personal Impact/Ability to influence.
• Ability to inspire others & generate people’s commitment.

Why joining BNP Paribas?

• Leading banking institution.
• Their presence in Portugal: BNP Paribas operates in Portugal since 1985 with more than 8, 700 employees across the Group’s 10 business entities.
• International reach: With a strong international presence and collaboration, BNP Paribas offers tailored financing, investment, savings and protection solutions across three core operating divisions – Retail Banking, Investment & Protection Services, and Corporate & Institutional Banking.
• Diversity and Inclusion commitment: BNP Paribas is an equal‑opportunity employer committed to preventing discrimination on any grounds. Equity and diversity are at the core of its recruitment policy.
• Commitment towards work/life balance: Employees’ well‑being is prioritized, with a culture that encourages a healthy integration between work and rest.
• Remote Working Conditions: BNP Paribas embraces a Smart Working framework based on trust, autonomy and collaboration. Eligible employees may benefit from remote working modalities within a hybrid environment, with office and home equipment support.
• Please note that only applications submitted in English will be considered.
• In case you are selected for this role, further documentation will be requested to support your hiring process.